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- Tasks: Manage customer support requests and ensure effective communication with NHS and private sectors.
- Company: Siemens Healthineers is a global leader in medical technology with over 170 years of innovation.
- Benefits: Enjoy 26 days holiday, flexible benefits, and a generous pension contribution.
- Why this job: Join a welcoming culture and make a real impact in the future of healthcare.
- Qualifications: Previous call centre experience and strong multitasking skills are essential.
- Other info: This role offers a 12-month fixed term contract with flexible shift patterns.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Representative – Siemens Healthineers
Join to apply for the Customer Care Representative role at Siemens Healthineers. In this role you will be responsible for effectively managing all customer requests for support from call logging to call completion, handling requests from the NHS and private sectors, and serving as the point of contact for the Siemens switchboard for healthcare enquiries.
Key Responsibilities
- Log all service and application calls in the Service Management System, checking contract and warranty status and capturing all contact information.
- Forward logged calls to the respective technical/support teams.
- Coordinate Customer Service Engineer visits for reactive and proactive appointments.
- Act as a point of contact for the Siemens switchboard for general healthcare customer-related enquiries.
- Create and monitor spare part and test equipment orders as required for planned visits and coordinate delivery.
Qualifications & Skills
- Experience dealing with customers over the phone and face‑to‑face.
- Ability to handle multiple tasks simultaneously under tight deadlines.
- Experience working in a pressurised environment and in a team.
- SAP experience (advantageous).
Benefits
- 26 days holiday with option to buy or sell an extra 5 days.
- Up to 10% employer pension contribution.
- Share and bonus scheme.
- Flexible benefits: private medical insurance, dental cover, etc.
- Corporate social responsibility opportunities including 2 paid volunteering days per year and support from the 24/7 employee assistance programme.
Working Hours & Conditions
- Operating hours: Monday to Sunday, 8:00 AM – 8:00 PM.
- Shift pattern: Rotational shifts to cover all operating hours.
- Location: Office based in Camberley, UK.
- Flexibility: Team members may need to work outside standard shifts.
- Extended hours: Eligible for overtime or enhanced pay.
EEO Statement
As an equal‑opportunity employer, we welcome applications from individuals with disabilities and from all backgrounds.
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Customer Care Representative employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with Siemens Healthineers' products and services. Understanding their offerings will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any interviews.
✨Tip Number 2
Brush up on your call handling skills, especially in a healthcare context. Practice scenarios where you manage multiple customer requests simultaneously, as this role requires multitasking under pressure.
✨Tip Number 3
Network with current or former employees of Siemens Healthineers. They can provide valuable insights into the company culture and expectations for the Customer Care Representative role, which can give you an edge in your application.
✨Tip Number 4
Be prepared to discuss your experience with SAP and Siebel, even if it's not mandatory. Highlighting any relevant software skills can set you apart from other candidates and show your readiness to adapt to their systems.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Customer Care Representative position. Tailor your application to highlight relevant experience in call centre environments and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience dealing with customers over the phone and face-to-face. Mention any specific skills you have that relate to managing multiple tasks under pressure, as this is crucial for the role.
Showcase Technical Skills: If you have experience with SAP or Siebel, make sure to include this in your application. Even if you don't have direct experience, mention any similar systems you've worked with to demonstrate your technical aptitude.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for contributing to the future of healthcare. Make it personal and connect your values with those of Siemens Healthineers.
How to prepare for a job interview at Siemens Healthineers
✨Know the Company
Before your interview, take some time to research Siemens Healthineers. Understand their mission, values, and recent developments in healthcare technology. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Customer Care Representative, your ability to handle customer requests is crucial. Prepare examples from your past experiences where you successfully managed customer inquiries or resolved issues. Highlight your communication skills and ability to work under pressure.
✨Show Flexibility and Team Spirit
Given the shift patterns and teamwork required for this role, be ready to discuss your flexibility regarding working hours and your experience collaborating with others. Share instances where you adapted to changing circumstances or supported your team during busy periods.
✨Prepare for Technical Questions
While specific technical knowledge may not be mandatory, familiarity with systems like SAP and Siebel can set you apart. Brush up on these tools and be prepared to discuss how you've used similar systems in previous roles, even if it's just basic knowledge.
