At a Glance
- Tasks: Provide top-notch service and support for medical imaging equipment across the North West.
- Company: Join Siemens Healthineers, a leader in medical technology with a focus on innovation.
- Benefits: Enjoy a competitive salary, company car, generous holiday, and flexible benefits.
- Other info: Receive mentoring and training opportunities in Europe and the USA.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: HNC/HND in Electronics or Engineering and previous field service experience required.
The predicted salary is between 44000 - 44000 € per year.
Customer Service Engineer – Medical Imaging Equipment (MRI) – Field based (North West England)
Competitive base salary + company car + bonus + overtime (£44,000 OTE - Year 1)
Responsibilities- Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
- Ensure material parts are processed in accordance with policy.
- Maintain all test equipment, tools and company property in good and working order.
- Escalate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
- Maintain good communications and team working with all Managers and Colleagues.
- Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
- Identify opportunities to improve efficiency and effectiveness of team processes.
- Complete personal administration and company mandatory training in a timely and accurate manner.
- Provide out of hours technical service support and complete mandatory weekend working provision when applicable.
- Attend product training courses in Europe and USA to build competence in providing technical assistance and support to customers.
- Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.
- HNC/HND in an Electronics, Engineering, or related field.
- Previous field service experience in fault‑finding on electronic or medical equipment, with strong IT, Microsoft Office and networking infrastructure skills.
- Excellent customer‑facing skills and ability to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub‑contractors and suppliers.
- Full UK driving licence.
- Area covered is largely but not exclusively the North West of England.
- Flexible approach to travel.
- Essential training will be required in our European and USA training centres.
- Average of 4 hours travelling each day.
- A mentoring training programme will be assigned to assist your journey and development.
- Generous pension contribution.
- Company vehicle.
- 26 days holiday plus bank holidays (option to buy or sell an additional 10 days).
- Bonus and share scheme.
- Access to flexible benefits, from private medical insurance to financial guidance.
- Corporate Social Responsibility opportunities with 2 paid volunteering days per year.
- Support from our 24/7 employee assistance programme.
- Access to career development via apprenticeship levy for external qualifications.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Customer Service Engineer – North West in Crewe employer: Siemens Healthineers
Siemens Healthineers is an exceptional employer, offering a dynamic work environment for Customer Service Engineers in North West England. With a competitive salary package, generous benefits including a company car, and opportunities for professional growth through training in Europe and the USA, employees are supported in their career development while contributing to meaningful healthcare solutions. The company's commitment to corporate social responsibility and a flexible work culture further enhances the employee experience, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer – North West in Crewe
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens Healthineers on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical skills. We recommend role-playing with a friend to get comfortable with your answers and showcase your expertise in medical imaging equipment.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the technical aspects of the job and keep customers happy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Customer Service Engineer position!
We think you need these skills to ace Customer Service Engineer – North West in Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Engineer role. Highlight your relevant experience with medical imaging equipment and any field service roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Siemens Healthineers and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Customer Skills:Since this role is all about customer interaction, make sure to showcase your excellent customer-facing skills in your application. Share examples of how you've successfully dealt with customers in the past – we want to know how you handle tricky situations!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Make sure you brush up on your knowledge of medical imaging equipment, especially MRI systems. Familiarise yourself with Siemens Healthineers products and any recent advancements in the field. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Skills
Since this role is all about customer service, be ready to share examples of how you've handled challenging situations with customers in the past. Highlight your communication skills and ability to work well with others, as teamwork is key in this position.
✨Be Ready for Technical Questions
Expect some technical questions related to fault-finding on electronic or medical equipment. Brush up on your IT and networking skills, and be prepared to discuss how you would approach troubleshooting issues in the field.
✨Demonstrate Flexibility and Commitment
With travel being a big part of the job, express your willingness to adapt to different locations and working hours. Mention your readiness to attend training in Europe and the USA, showing that you're committed to developing your skills and supporting the team.
