At a Glance
- Tasks: Provide expert support in healthcare tech, troubleshoot issues, and train field personnel.
- Company: Join a pioneering healthcare company that values diversity and individuality.
- Benefits: Flexible work environment, professional growth resources, and a supportive community.
- Other info: Embrace continuous learning and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact in healthcare while developing your technical skills.
- Qualifications: IT education, troubleshooting experience, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Responsibilities
- Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed).
- Efficiently orchestrating Major Incident Management situations.
- Participating in Release Management processes to become familiar with products/updates prior to release.
- Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends.
- Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority.
- Support Knowledge Management program with a commitment to “never solving the same problem twice.”
- Conducting formal and ad hoc training sessions for field personnel.
- Contributing to global TiX (Technical Information Exchange) forums to proliferate information to Field.
- Participating in the emergency phone support and weekend standby rotation.
- Authoring Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required.
Qualifications
- Formal training/education in Information Technology (IT) or related fields. Bachelor’s degree preferred.
- Extensive experience troubleshooting complex client/server software and networks.
- Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired.
- Experience supporting physical and virtual IT Infrastructure (Hyper-converged Infrastructure, Citrix, VMware, Parallels, etc.).
- Extensive experience troubleshooting and administering Microsoft Windows Server, Linux & MS SQL Server (inc. TSQL).
- IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.).
- Emotional & Social Intelligence with the ability to interact effectively with co-workers across all levels of the company.
- Applies a strong culture of continuous learning and personal development.
- Excellent verbal, written, and interpersonal communication skills.
- Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL).
- Familiarity with Quality Frameworks (ex. Lean Six Sigma).
As an equal opportunity employer, we welcome applications from individuals with disabilities.
SDS Product Support Specialist - SW in Crawley employer: Siemens Healthineers
At our company, we are dedicated to fostering a supportive and inclusive work environment that empowers our employees to thrive both personally and professionally. As an SDS Product Support Specialist, you will benefit from our commitment to continuous learning, flexible working arrangements, and the opportunity to collaborate with diverse teams on groundbreaking healthcare solutions. Join us in making a meaningful impact while enjoying a culture that values your unique contributions and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land SDS Product Support Specialist - SW in Crawley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Siemens Healthineers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Siemens Healthineers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Siemens Healthineers!
✨Direct Apply to Siemens Healthineers
Let's not forget to apply directly through the Siemens Healthineers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace SDS Product Support Specialist - SW in Crawley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Siemens Healthineers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Siemens Healthineers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Siemens Healthineers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
