At a Glance
- Tasks: Provide expert support and troubleshoot complex software and network issues in healthcare.
- Company: Join a pioneering healthcare company focused on sustainable breakthroughs for everyone.
- Benefits: Competitive salary, professional development, and a commitment to continuous improvement.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact in healthcare while expanding your technical skills and knowledge.
- Qualifications: Master’s/bachelor’s in IT or related field with hands-on troubleshooting experience.
The predicted salary is between 40000 - 50000 £ per year.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Key Responsibilities
- Provide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required.
- Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication.
- Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
- Collaborate with cross‑functional teams (Engineering, Field Service, PdM, PLCS) to identify, analyze, and troubleshoot recurring field service trends.
- Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains.
- Support the Knowledge Management program, with a strong focus on “never solving the same problem twice.”
- Develop and deliver formal and ad‑hoc training sessions for field and support personnel.
- Contribute actively to global Technical Information Exchange (TiX) forums to share knowledge and best practices across regions.
- Participate in phone support as required by the business.
- Ensure all activities follow established quality processes, contributing to continuous service improvement.
Qualifications & Experience
- Formal education Master’s/bachelor’s in information technology (IT) or a related field.
- Extensive hands‑on experience troubleshooting complex client/server software and networked environments.
- Strong experience supporting databases and infrastructure, including Microsoft SQL Server (T‑SQL), Windows Server, Linux and Kubernetes.
- Experience supporting physical and virtual IT infrastructure, such as hyper‑converged platforms, Citrix, VMware, Parallels, or similar technologies.
- Familiarity with cloud and modern platforms (e.g., Azure, Kubernetes) is an advantage.
- Strong collaboration skills, with the ability to work effectively across all levels of the organization.
- Demonstrates a continuous learning mindset and commitment to professional development.
- Excellent verbal, written, and interpersonal communication skills.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Product Support Specialist - Database Specialist in Crawley employer: Siemens Healthineers
Join a forward-thinking healthcare company that prioritises innovation and sustainability, offering a dynamic work environment where your expertise as a Product Support Specialist can truly make a difference. With a strong emphasis on employee growth, you will have access to continuous learning opportunities, collaborative projects with cross-functional teams, and the chance to contribute to global knowledge sharing initiatives. Our inclusive culture values diverse perspectives and encourages all employees to thrive in their roles while making impactful contributions to healthcare advancements.
