At a Glance
- Tasks: Support customers with Varian equipment, resolving issues and providing assistance.
- Company: Join a global healthcare leader committed to diversity and innovation.
- Benefits: Inspiring work atmosphere, continuous learning, and personal growth opportunities.
- Other info: Flexible environment that values your unique contributions and promotes career growth.
- Why this job: Make a real impact in healthcare while working with a multicultural team.
- Qualifications: Radiographer or equivalent qualification with customer service skills.
The predicted salary is between 37000 - 44000 £ per year.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Opportunity for an experienced Radiographer to join our highly motivated team, providing clinical customer support for Siemens Healthineers Radiotherapy Solutions. As a member of the Clinical Helpdesk Application team, you will join a multicultural team of experienced Therapists, Dosimetrists and Medical Physicists. You will support our internal and external customers, providing assistance and issue resolution relating to Varian equipment, focusing on treatment delivery, imaging systems and information management systems (e.g. ARIA). Full training on Varian equipment will be provided.
What You Will Be Responsible For
- Support customers and colleagues via phone and/or remote connections, analyzing and resolving issues related to Varian products, primarily on ARIA and delivery system.
- Escalate more complex issues to other experts within the team, collaborating and providing support in resolution activities, and ensuring issues are addressed and resolved correctly.
- Collect feedback from customers on product functionalities and system improvements.
- Provide support in testing new products.
Qualifications & Experience
- Qualification as Radiographer / Radiation therapist / Dosimetrist (or equivalent).
- Knowledge of modern radiotherapy techniques.
- Clinical experience in radiotherapy.
- Customer-service oriented, a proactive attitude and excellent organizational skills.
- Strong analytical and logical abilities.
- Excellent communication and collaboration skills.
- Fluency in English, written and spoken essential. Additional language skills are a merit.
What We Offer
- Inspiring work atmosphere with a supportive work community.
- Continuous learning and personal growth possibilities.
- International and cross-cultural working environment.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Clinical Helpdesk Applications Support - UK in Crawley employer: Siemens Healthineers
At Siemens Healthineers, we pride ourselves on being an exceptional employer, offering a supportive and inspiring work atmosphere that fosters both professional and personal growth. Our multicultural team thrives on collaboration and innovation, providing you with the opportunity to make meaningful contributions in the field of healthcare while enjoying continuous learning and development. Join us in a role that not only values your unique skills but also encourages you to step beyond your comfort zone in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Helpdesk Applications Support - UK in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or professional groups. Ask them about their experiences and any tips they might have for landing a role in the Clinical Helpdesk Applications Support team.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Varian equipment and ARIA systems. We want you to show off your expertise, so think of real-life scenarios where you've solved problems or improved processes in radiotherapy.
✨Tip Number 3
Practice your communication skills! Since this role involves supporting customers and colleagues, being able to explain complex issues clearly is key. Try role-playing with a friend to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our inspiring community.
We think you need these skills to ace Clinical Helpdesk Applications Support - UK in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your clinical experience and customer service skills, as these are key for the Clinical Helpdesk Applications Support role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about healthcare and how your background as a Radiographer or similar fits into our mission. Be genuine and let your personality shine through!
Showcase Your Communication Skills:Since this role involves supporting customers and colleagues, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Make sure you brush up on your knowledge of Varian equipment and ARIA systems. Familiarise yourself with modern radiotherapy techniques and be ready to discuss how your clinical experience can contribute to the role.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers, think of examples where you've provided excellent customer service. Be prepared to explain how you handle difficult situations and ensure customer satisfaction.
✨Be a Team Player
Highlight your collaboration skills during the interview. Share experiences where you've worked effectively in a team, especially in multicultural settings, as this role involves working closely with diverse professionals.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and how feedback is collected from customers. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
