Commercial Product Support Engineer

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 72,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
This is a role well suited to an ambitious professional, looking for the next step in their career as a Commercial Product Support Engineer, ideally located in Dublin, Ireland and benefitting from the ability and desire to travel up to 60% (globally). If your a passionate and experienced Product Engineer or Field Support Engineer with systems, maintenance and troubleshooting knowledge and willing to join our expanding Engineering team in Swords, Co. Dublin, developing next generation IVD Immunoassay and Clinical Chemistry instruments?
The Jobholder will be responsible for leading, managing and investigating field escalations and complaints. Your expertise in systems, maintenance, troubleshooting and technical problem-solving will be utilized to resolve instrument issues in a timely manner either remotely or via onsite support. The candidate will work within a cross functional engineering and customer service team built to ultimately improve customer experience.
As a key member of the team, you will be part of a highly innovative multidisciplinary Engineering group working on complex problems to serve the needs of laboratories of any size – today and tomorrow.
The critical skills required
* Ability to lead investigations, manage and communicate progress to cross functional teams
* Hands on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation
* Experience in using analytical tools to perform data analysis to identify system performance issues establishing trends and presenting data
* There will be travel in this role, this can be up to 60% & will be on a Global Level (can be less), as such it would be advisable for the job holder to be located near an international Airport
* Solid Mechanical Engineering skills are a must (Ideally from within a MedTech Environment)
* Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organization
* Self-directing, goal oriented with a customer first approach and able to prioritize workload accordingly
* Work closely with Field Service at customer sites when required to investigate and resolve technical escalations (Field Service background would be beneficial)
* Understanding of workflows and the operation of a clinical laboratory.
* Voice of the customer- eager to ensure customer pain points and frustrations are being addressed by the Business
Required personality and qualifications for this role
* An excellent team player who is comfortable working in a team environment that involves a lot of cross-functional interaction.
* High paced individual who is eager and passionate in getting to the root cause of problems and resolving in a timely manner
* Readily accepts ownership, accountability, and responsibility.
* Someone who shows drive and initiative and has a patient focused mindset.
* Strong manufacturing, mechanical/electromechanical/ automation design skillset.
* Have the user’s best interest in mind and focuses on improving processes.
* Utilizes their knowledge and skill set to get the job done with pace.
* Flexibility to travel at short notice based on business requirements.
* Batchelor’s degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software) is required
* 3+ years’ relevant experience
* Appreciation for the regulations in the medical device industry
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. We have an excellent benefits package for the right candidate.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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