At a Glance
- Tasks: Support customers with Varian equipment and resolve clinical issues in a dynamic team.
- Company: Siemens Healthineers, a leader in medical technology with a diverse global community.
- Benefits: Inspiring work atmosphere, continuous learning, and personal growth opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Join a multicultural team and make a real impact in healthcare innovation.
- Qualifications: Radiographer or equivalent qualification with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Opportunity for an experienced Radiographer to join our highly motivated team, providing clinical customer support for Siemens Healthineers Radiotherapy Solutions. As a member of the Clinical Helpdesk Application team, you will join a multicultural team of experienced Therapists, Dosimetrists and Medical Physicists. You will support our internal and external customers, providing assistance and issue resolution relating to Varian equipment, focusing on treatment delivery, imaging systems and information management systems (e.g. ARIA). Full training on Varian equipment will be provided.
What you will be responsible for:
- Support customers and colleagues via phone and/or via remote connections, analyzing and resolving issues related to Varian products, primarily on ARIA and delivery system.
- Escalate more complex issues to other experts within the team, collaborating and providing support in resolution activities, and ensuring issues are addressed and resolved correctly.
- Collect feedback from customers on product functionalities and system improvements.
- Provide support in testing new products.
Qualifications & Experience:
- Qualification as Radiographer / Radiation therapist / Dosimetrist (or equivalent).
- Knowledge of modern radiotherapy techniques.
- Clinical experience in Radiotherapy.
- Customer-service oriented, a proactive attitude and excellent organizational skills.
- Strong analytical and logical abilities.
- Excellent communication and collaboration skills.
- Fluency in English, written and spoken essential. Additional language skills are a merit.
What we offer:
- Inspiring work atmosphere with supporting work community.
- Continuous learning and personal growth possibilities.
- International and cross-cultural working environment.
We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Clinical Helpdesk Applications Support - UK employer: Siemens Healthineers
Siemens Healthineers is an exceptional employer, offering a supportive and inspiring work atmosphere that values diversity and individuality. With a strong focus on continuous learning and personal growth, employees are encouraged to step beyond their comfort zones while collaborating in a multicultural environment. The opportunity to work with cutting-edge technology in healthcare, alongside a dedicated team of professionals, makes this role not only rewarding but also pivotal in pioneering breakthroughs for patients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Helpdesk Applications Support - UK
✨Tip Number 1
Get to know the company culture! Before your interview, check out Siemens Healthineers' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their diverse community.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting customers and colleagues, make sure you can clearly explain complex issues. Try role-playing with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've tackled challenges in the past, especially in clinical settings. Use specific examples to demonstrate your problem-solving abilities and how you can contribute to the team.
✨Tip Number 4
Don't forget to apply through our website! Creating a profile not only helps us keep track of your application but also shows your commitment to joining our team. Plus, you'll get alerts for future opportunities that match your skills!
We think you need these skills to ace Clinical Helpdesk Applications Support - UK
Some tips for your application 🫡
Show Your Passion for Healthcare:When writing your application, let your enthusiasm for healthcare shine through! We want to see how your experiences and values align with our mission to pioneer breakthroughs in healthcare for everyone, everywhere.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Clinical Helpdesk Applications Support role. Highlight your relevant experience as a Radiographer or Dosimetrist, and don’t forget to mention your customer service skills – they’re super important to us!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our official website! This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s a great way to stay updated on any new opportunities that might pop up!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Make sure you brush up on your knowledge of Varian equipment and ARIA systems. Familiarise yourself with modern radiotherapy techniques and be ready to discuss how your clinical experience can contribute to the role.
✨Showcase Your Customer Service Skills
Since this role involves supporting both internal and external customers, prepare examples of how you've successfully resolved customer issues in the past. Highlight your proactive attitude and excellent communication skills.
✨Be a Team Player
This position requires collaboration with a multicultural team. Think of instances where you've worked effectively in a team setting, especially in high-pressure situations. Emphasise your ability to escalate issues and work together towards solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how the team collaborates. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
