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For Companies At a Glance
- Tasks: Manage customer requests and support for healthcare services, ensuring smooth operations.
- Company: Join a pioneering healthcare company dedicated to sustainable breakthroughs.
- Benefits: Enjoy 26 days holiday, pension contributions, and flexible benefits.
- Other info: Flexible shifts with opportunities for overtime and career growth.
- Why this job: Make a real difference in healthcare while developing your customer service skills.
- Qualifications: Experience in customer service and multitasking in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC). You will be responsible for effectively managing all customer requests for support, from call logging to call completion. You will also be the accurate and effective handler of all requests from the NHS and private sectors.
Responsibilities
- Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all contact information and process checks.
- Forward all logged Service/Application calls to the respective Technical/Applications support teams.
- Coordinate Customer Service Engineer visits for reactive and proactive appointments.
- Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
- Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
Qualifications
- Experience dealing with customers over the phone and face to face.
- Skills in handling several tasks at the same time against tight deadlines.
- Experience working to deadlines in a pressurised environment and working in a team.
- SAP experience (advantageous).
Shift Pattern Operating Hours: Open Monday to Sunday, from 8:00 AM to 8:00 PM.
Location & Flexibility
- Location: This is an office-based role located in Camberley.
- Flexibility: Team members may be required to show flexibility to meet operational needs, which could include working outside standard shifts.
- Pay for Extended Hours: Any extended working hours are eligible for overtime or enhanced pay.
Benefits
- 26 days' holiday with the option to buy an additional 10.
- Up to 10% employer pension contribution.
- Share and bonus scheme.
- Access to flexible benefits from private medical insurance to dental cover.
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from the 24/7 employee assistance programme.
Equal Opportunity Statement: As an equal opportunity employer, we welcome applications from individuals with disabilities.
Customer Care Representative (Pitman Shift) in Camberley employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative (Pitman Shift) in Camberley
✨Tip Number 1
Get to know the company! Research their values and mission, especially around healthcare breakthroughs. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to handle any situation that comes your way.
✨Tip Number 3
Be prepared for a fast-paced environment! Brush up on your multitasking skills because you'll need to juggle various tasks while keeping a cool head. Think about examples from your past experiences where you've successfully managed multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and eager to join our Customer Care Centre team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Representative (Pitman Shift) in Camberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Care Representative role. We want to see how you can manage customer requests effectively, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for our team!
Show Your Passion for Customer Care: Let your enthusiasm for helping customers shine through in your application. Share examples of how you've gone above and beyond in previous roles, as we’re looking for someone who genuinely cares about providing excellent service.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Representative. Familiarise yourself with the responsibilities listed in the job description, especially around managing customer requests and coordinating with technical teams. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since this role involves dealing with customers over the phone and face-to-face, practice your communication skills. Think about examples from your past experiences where you successfully handled customer queries or resolved issues. Be ready to share these stories during the interview to demonstrate your ability to connect with customers.
✨Demonstrate Multitasking Abilities
The job requires handling multiple tasks under tight deadlines. Prepare to discuss how you've managed similar situations in the past. You could mention specific tools or techniques you use to stay organised and efficient, which will show that you can thrive in a pressurised environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.