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- Tasks: Manage customer requests and support for healthcare technology.
- Company: Siemens Healthineers, a leader in medical technology with a global impact.
- Benefits: 26 days holiday, pension contributions, share schemes, and flexible benefits.
- Why this job: Make a difference in healthcare while gaining valuable experience.
- Qualifications: Customer service experience and ability to multitask under pressure.
- Other info: Join a top apprenticeship employer with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for a Customer Care professional to join our team as a Customer Care Representative in Camberley, Surrey. This is a 12‑month Fixed‑Term Contract based at our Camberley Office. The role is a 7‑day contract working shifts between the hours of 8 am – 8 pm. Shifts will be scheduled on any day between Monday and Sunday. Flexibility is required as there may be occasional business cover requirement. Any requirement to work extended hours would be eligible for overtime/enhanced pay.
As a Customer Care Representative, you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.
Key responsibilities:- Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks.
- Forward all logged Service/Application calls to the respective Technical/Applications support teams.
- Act as a point of contact for the Siemens switchboard for general Healthcare customer‑related enquiries, forwarding them to the appropriate areas of the business.
- Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.
- Experience dealing with customers over the phone or face to face.
- Skills in handling several tasks at the same time against tight deadlines.
- Experience working to deadlines in a pressurised environment and working in a team.
- SAP experience (advantageous).
- 26 days' holiday with the option to buy an additional 10.
- Up to 10% employer pension contribution.
- Share and bonus scheme.
- Access to flexible benefits from private medical insurance to dental cover.
- Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare.
Customer Care Representative - 15 Month FTC in Camberley employer: Siemens Healthineers
Contact Detail:
Siemens Healthineers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative - 15 Month FTC in Camberley
✨Tip Number 1
Get to know the company! Research Siemens Healthineers and understand their mission in healthcare. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky customer queries.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working shifts, so be open about your availability. Highlight your willingness to cover extra hours if needed, as this shows commitment and reliability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Siemens Healthineers family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Representative - 15 Month FTC in Camberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Representative role. Highlight your experience in handling customer requests and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone or face-to-face customer service.
Highlight Your Flexibility: Flexibility is key for this position, so be sure to mention your ability to work shifts and adapt to changing schedules. We appreciate candidates who are willing to go the extra mile, especially when it comes to covering business needs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on the opportunity to join our amazing team!
How to prepare for a job interview at Siemens Healthineers
✨Know Your Stuff
Before the interview, make sure you understand Siemens Healthineers and their role in healthcare. Familiarise yourself with their products and services, especially those related to customer care. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Skills
Since this role involves handling customer requests, be ready to share specific examples of how you've successfully managed customer interactions in the past. Highlight your ability to multitask and work under pressure, as these are key skills for a Customer Care Representative.
✨Flexibility is Key
Given the shift patterns and the need for flexibility, be prepared to discuss your availability and willingness to adapt to changing schedules. Mention any previous experience working in similar environments to demonstrate that you can handle the demands of the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.