Customer Service Engineer - Lab Diagnostics in Ashington

Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain a range of state-of-the-art Laboratory Diagnostic equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role operates on a Pitman Shift pattern (Week 1: Mon + Tue on, Wed + Thu off, Fri + Sat + Sun on; Week 2: Mon + Tue off, Wed + Thu on, Fri + Sat + Sun off).

Responsibilities

• Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
• Ensure material parts are processed in accordance with policy.
• Maintain all test equipment, tools and company property in good and working order.
• Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
• Maintain good communications and team working with all Managers and Colleagues.
• Understand and comply with Siemens Healthineers work instructions, quality policy, codes of conduct policies and regulatory requirements at all times.
• Identify any opportunities to improve efficiency and effectiveness of team processes.
• Complete personal administration and company mandatory training in a timely and accurate manner.
• When applicable provide out of hours technical service support and complete individual mandatory weekend working provision.
• Attend product training courses in Europe and USA in order to build competence in providing technical assistance and support to customers.
• Work as part of a multidisciplinary team within customer services to ensure our company values are achieved.

Qualifications

• HNC/HND in an Electronics, Engineering, or Bio-Chemistry related field.
• Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment.
• You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills.
• Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens Healthineers, third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
• You must hold a full UK driving license.

Additional Information

• Area covered is largely but not exclusively Northeast of England.
• A flexible approach to travel.
• Essential training will be required in our European and USA training centres. Candidates can expect to spend on average 4 hours travelling each day.
• A mentoring training program will be assigned to you to assist your journey and development.
• Within this program you will be mentored within the field by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.

Benefits

• Generous pension contribution.
• Company vehicle.
• 26 days holiday + bank holidays.
• Bonus and share scheme.
• Access to our flexible benefits from private medical insurance to financial guidance.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year.
• Support from our 24/7 employee assistance programme.
• Access to career development via apprenticeship levy to achieve external qualifications.

Who we are

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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Agency information

To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information.