Field Service Engineer - Site based, UCLH, London

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

• Providing highly visible customer support through the performance of on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Controlling and ensuring that Proton Therapy (PT) device is performing according to specification.
• Reporting and documenting key performance indicators on PT devices.
• Troubleshooting, corrective and preventive maintenance.
• Working on highly complex installation systems in Proton Therapy, including CT Scan and Radiology technology devices, directly on the customer site with no daily travelling required.
• Assisting the customer with vacuum technology, motion control, and robotics.
• Acting as a trainer to the customer personnel on the Varian Product.
• Working in a small team requiring a minimum of supervision.
• May be required to specialise in specific technical areas and have some level of cross-functional and overall system knowledge.
• Preparing detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other Varian Medical Systems functions.
• Maintaining a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions.

• Experience within automation or medical device industry.
• Profound knowledge in electronics and mechanics, preferably 3 to 5 years dedicated experience.
• Strong hardware and software technical experience.
• Electrical engineering, IT, or mechanical background – electronic or complex IT and software environment.
• Willingness to work in a rotating shift pattern and during irregular working hours.
• Demonstrates a customer-focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.

• Preferred experience with proton systems.
• Strong interest in new technology and learning new systems – continuous learning curve.
• Sound computer usage and debugging skills.
• Knowledge of networks and networking techniques.
• Solid understanding of imaging systems.
• Experience with SAP or equivalent ERP product and productivity software desired.
• Be based 1 hour from site.
• Able to work a shift pattern – which includes nights and weekends (these will be service weekends during the year, normally 4 plus emergencies as and when they occur).
• Typical shift pattern would be 2 weeks on a day shift between 7am – 3pm or 3pm – 11am.
• Night shift would be every 5-6 weeks from a Sunday at 11pm – 7am the following day.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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