At a Glance
- Tasks: Provide clinical support for Varian equipment and assist customers with issue resolution.
- Company: Join Siemens Healthineers, a leader in medical technology with a diverse global team.
- Benefits: Inspiring work atmosphere, continuous learning, and personal growth opportunities.
- Other info: Dynamic multicultural environment with excellent career advancement potential.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Radiographer qualification and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join us in pioneering breakthroughs in healthcare. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Opportunity for an experienced Radiographer to join our highly motivated team, providing clinical customer support for Siemens Healthineers Radiotherapy Solutions. As a member of the Clinical Helpdesk Application team, you will join a multicultural team of experienced Therapists, Dosimetrists and Medical Physicists. You will support our internal and external customers, providing assistance and issue resolution relating to Varian equipment, focusing on treatment delivery, imaging systems and information management systems (e.g. ARIA). Full training on Varian equipment will be provided.
What you will be responsible for:
- Support customers and colleagues via phone and/or via remote connections, analyzing and issue resolutions related to Varian products, primarily on ARIA and delivery system.
- Escalate more complex issues to other experts within the team, collaborating and providing support in resolution activities, and ensuring issues are addressed and resolved correctly.
- Collect feedback from customers on product functionalities and system improvements.
- Provide support in testing new products.
Qualifications & Experience:
- Qualification as Radiographer / Radiation therapist / Dosimetrist (or equivalent).
- Knowledge of modern radiotherapy techniques.
- Clinical experience in Radiotherapy.
- Customer-service oriented, a proactive attitude and excellent organizational skills.
- Strong analytical and logical abilities.
- Excellent communication and collaboration skills.
- Fluency in English, written and spoken essential. Additional language skills are a merit.
What we offer:
- Inspiring work atmosphere with supporting work community.
- Continuous learning and personal growth possibilities.
- International and cross-cultural working environment.
We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Clinical Helpdesk Applications Support - UK employer: Siemens Healthineers AG
Siemens Healthineers is an exceptional employer, offering a supportive and inspiring work atmosphere that values diversity and individuality. With a strong focus on continuous learning and personal growth, employees are encouraged to develop their skills in a multicultural environment while contributing to pioneering breakthroughs in healthcare. The opportunity to work with a dedicated team of professionals and receive comprehensive training on advanced medical technology makes this role particularly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Helpdesk Applications Support - UK
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Siemens Healthineers on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common questions for Clinical Helpdesk roles and think about how your experience as a Radiographer fits in. Practising your answers will help you feel more confident when the time comes.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled challenges in your previous roles. This is your chance to shine and demonstrate your analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, setting up a profile there means you’ll get alerts for future opportunities that match your skills.
We think you need these skills to ace Clinical Helpdesk Applications Support - UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinical Helpdesk Applications Support role. Highlight your experience with Varian equipment and any relevant clinical background, as this will show us you’re a great fit for the team.
Show Off Your Communication Skills:Since this role involves supporting customers and colleagues, it’s essential to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you’d interact with our diverse team and clients.
Highlight Your Customer Service Experience:We love candidates who are customer-service oriented! Make sure to include examples of how you've provided support or resolved issues in previous roles. This will help us see your proactive attitude and organisational skills.
Apply Through Our Website:Don’t forget to apply through our official website! Creating a profile there not only helps us keep track of your application but also shows your genuine interest in joining our amazing team at Siemens Healthineers.
How to prepare for a job interview at Siemens Healthineers AG
✨Know Your Stuff
Make sure you brush up on your knowledge of Varian equipment and ARIA systems. Familiarise yourself with modern radiotherapy techniques and be ready to discuss how your clinical experience can contribute to the role.
✨Show Off Your Customer Service Skills
Since this role involves supporting customers, think of examples where you've provided excellent customer service. Be prepared to explain how you handle difficult situations and ensure customer satisfaction.
✨Communicate Clearly
Excellent communication is key in this position. Practice explaining complex concepts in simple terms, as you'll need to assist both internal and external customers. Consider doing a mock interview with a friend to refine your delivery.
✨Be Ready to Collaborate
This role requires teamwork with a multicultural group. Think of times when you've successfully collaborated with others, especially in a clinical setting. Highlight your ability to escalate issues and work together to find solutions.
