Head of Field Service in Newcastle upon Tyne

Head of Field Service in Newcastle upon Tyne

Newcastle upon Tyne Full-Time 66150 - 80850 £ / year (est.) No working from home possible
Siemens Energy

At a Glance

  • Tasks: Lead and develop a team of field service professionals in the energy sector.
  • Company: Join Siemens Energy, a global leader in sustainable energy solutions.
  • Benefits: Enjoy flexible work, medical benefits, and opportunities for continual learning.
  • Other info: Diverse and inclusive workplace with a commitment to innovation and sustainability.
  • Why this job: Make a real impact on the future of energy while leading innovative projects.
  • Qualifications: Bachelor’s degree in Electrical Engineering or related field; leadership experience required.

The predicted salary is between 66150 - 80850 £ per year.

A Snapshot of Your Day

Join us in establishing a new management function as the leader of our Instrumentation & Control (I&C) team within the Substation Upgrades division for the UK & Ireland.

In this pivotal role, you will focus on three core areas: leading and developing a team of field service professionals, managing all operational aspects of service delivery to ensure project success, and maintaining strong relationships with both customers and internal stakeholders.

Your proven experience in managing technical teams in a field service environment, particularly within the energy or utilities sector, will be essential as you drive operational execution and technical leadership.

A Snapshot of Your Day

Join us in establishing a new management function as the leader of our Instrumentation & Control (I&C) team within the Substation Upgrades division for the UK & Ireland.

In this pivotal role, you will focus on three core areas: leading and developing a team of field service professionals, managing all operational aspects of service delivery to ensure project success, and maintaining strong relationships with both customers and internal stakeholders.

Your proven experience in managing technical teams in a field service environment, particularly within the energy or utilities sector, will be essential as you drive operational execution and technical leadership.

  • How You’ll Make An Impact
  • You will supervise, coach, and lead a team of professional field service engineers, fostering a culture of safety and high performance while setting clear performance goals aligned with the I&C mandate.
  • Oversee the planning and execution of all field service activities related to substation upgrades and I&C projects, ensuring timely and budget-compliant completion.
  • Monitor key performance indicators (KPIs) for service delivery, including response times, first-time-fix rates, and project milestones, driving continuous improvement initiatives to enhance efficiency and service quality.
  • Act as a key point of contact for customer escalations and complex service-related inquiries, collaborating with project management, engineering, and sales teams for seamless execution.
  • Build and maintain strong relationships with key customers, ensuring satisfaction and identifying future service opportunities while providing regular reports on team performance and project status to senior leadership.

What You Bring

  • A Bachelor’s degree in Electrical Engineering, Control Systems Engineering, or a related technical discipline is preferred, providing a solid foundation for this leadership role.
  • Proven experience in a field service or technical project environment, ideally within the power transmission, distribution, or utilities industry.
  • Demonstrated experience in a leadership or supervisory capacity, managing technical teams and overseeing operational delivery, showcasing your strong leadership capabilities.
  • Strong understanding of substation systems and I&C, with a focus on process improvement and quality assurance to drive operational success.
  • Excellent interpersonal and commercial skills, including customer relationship management, conflict resolution, and negotiation abilities.
  • About The Team

Our Grid Technology division enables a reliable, sustainable, and digital grid.

The power grid is the backbone of the energy transition.

Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company.

With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably.

The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.

We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www. siemens-energy. com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same.

Through diversity, we generate power.

We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities.

Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability.

We energize society, all of society, and we do not discriminate based on our differences.

  • Rewards/Benefits
  • Opportunities to work with a global team
  • Opportunities to work on and lead a variety of innovative projects
  • Medical benefits
  • Remote/Flexible work
  • Time off/Paid holidays and parental leave
  • Continual learning through the Learn@Siemens-Energy platform
  • Access to a variety of employee resource groups
  • #J-18808-Ljbffr

Head of Field Service in Newcastle upon Tyne employer: Siemens Energy

As an Engineering Manager at our Warwick location, you will thrive in a dynamic and inclusive work environment that prioritises professional growth and development. With a competitive salary and comprehensive benefits package, we offer flexible working conditions that support work-life balance while engaging in innovative projects with cutting-edge technology. Join us to lead a high-performing team dedicated to safety and continuous improvement, making a meaningful impact on fleet performance and customer satisfaction.

Siemens Energy

Contact Details:

Siemens Energy Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Head of Field Service in Newcastle upon Tyne

Join Engineering Meetups!

Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Head of Field Service role you’re after at Siemens Energy.

Show Off Your Projects!

Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Siemens Energy a taste of what you can bring to the table!

Engage with Online Communities

Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Siemens Energy.

Apply Through Company Websites

When you spot a role like Head of Field Service at Siemens Energy, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.

We think you need these skills to ace Head of Field Service in Newcastle upon Tyne

Leadership Skills
Team Development
Operational Management
Customer Relationship Management
Conflict Resolution
Negotiation Skills
Technical Project Management

Some tips for your application 🫡

Showcase Your Technical Expertise:When applying for an engineering role like Head of Field Service, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.

Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Siemens Energy a clear picture of the value you can bring.

Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Siemens Energy specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!

Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.

How to prepare for a job interview at Siemens Energy

Brush Up on Core Engineering Principles

Before heading into the interview with Siemens Energy, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!

Show Off Your Problem-Solving Skills

Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.

Relate Your Experience to the Role

In a full-time role, employers like Siemens Energy want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.

Know Your Tools and Software

Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.