At a Glance
- Tasks: Coordinate user support and manage IT infrastructure topics across the UK.
- Company: Join Siemens Energy, a leader in sustainable energy solutions.
- Benefits: Enjoy flexible work, medical benefits, and paid time off.
- Other info: Be part of a diverse team driving innovation in energy technology.
- Why this job: Make a real impact on energy systems while working with a global team.
- Qualifications: Proficient in English with strong customer focus and teamwork skills.
The predicted salary is between 40000 - 50000 € per year.
The user engagement professional works within the Partnering and Support department. This department ensures efficient & effective use of IT services and creates consistent end user communication to help Siemens Energy continuously improve its productivity in daily business, resulting in overall end user satisfaction and productivity improvements.
Based on the Value Center Infrastructure Governance, the user engagement professional is responsible to support local/country infrastructure topics and support global infrastructure rollouts. In this role you are part of a global, international team of professionals while acting as the local/country 'face of IT' to the user on every organizational level.
As Country Support Lead for UK you are responsible for coordinating on core user support topics across the country. This responsibility includes:
- Managing onsite stocks for the country
- Maintaining the relationship with IT insiders
- Managing local communication to end users
- Follow-up on unassigned incident tickets to the local support team
- Being the single point of contact for end users in case of complaints and escalations with regards to workplace IT related topics
The Country Support Lead is also the Single Point of Contact for infrastructure related topics. As part of this responsibility you are supporting together with the colleagues in the UK team the delivery of global infrastructure projects and topics across the UK, including roll‑out support and coordination.
On-site delivery of end-user focused device lifecycle management across the UK, including:
- Installation and set‑up of clients and smart‑mobiles for new starters, fault fixing and hardware refresh
- Fault investigations, applying fixes and/or device reinstallation as required
- IT asset management & housekeeping, including disposal of client devices at the end of the device lifecycle
- Support with enrolment of mobile devices
- On-site delivery of second level IT technical helpdesk support to end users
- Support in review of centrally provided user material and assist with global end‑user communication
Languages: English proficiency level. Customer focus with excellent communication skills. Pro‑active team player, thinking across and outside boxes. Relevant experience in previous roles.
At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible.
We uphold a 150‑year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Our Commitment to Diversity: We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability—and does not discriminate based on our differences.
Rewards/Benefits:
- Opportunities to work with a global team
- Opportunities to work on and lead a variety of innovative projects
- Medical benefits
- Remote/Flexible work
- Time off/Paid holidays and parental leave
- Continual learning through the Learn@Siemens-Energy platform
- Access to a variety of employee resource groups
Support country and infrastructure Lead in Manchester employer: Siemens Energy
Siemens Energy is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Country Support Lead in the UK, you will be part of a global team dedicated to advancing energy solutions while enjoying benefits such as flexible working arrangements, comprehensive medical coverage, and opportunities for continuous learning. With a strong commitment to diversity and inclusion, Siemens Energy fosters a culture that values every employee's unique contributions, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Support country and infrastructure Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Siemens Energy on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Siemens Energy is all about innovation and sustainability, so think of examples from your past that showcase your customer focus and proactive approach.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, as the Country Support Lead, you'll need to communicate effectively with users at all levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Siemens Energy team.
We think you need these skills to ace Support country and infrastructure Lead in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user engagement and IT support. We want to see how your skills align with the role of Country Support Lead, so don’t hold back on showcasing relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of communication with end users and IT insiders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Your Team Spirit:Being a pro-active team player is key for us at Siemens Energy. Share examples of how you’ve collaborated with others in previous roles, especially in managing projects or resolving issues. We love seeing candidates who can think outside the box!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Siemens Energy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Support Country and Infrastructure Lead. Familiarise yourself with the key tasks like managing user support topics and coordinating global infrastructure rollouts. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves being the 'face of IT' for end users, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated with different stakeholders in previous roles. This will illustrate your ability to maintain relationships and manage local communications.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding fault investigations and device lifecycle management. Think of specific situations where you've successfully resolved issues or improved processes, and be ready to discuss these in detail.
✨Emphasise Your Team Player Attitude
As a pro-active team player, it's important to convey your collaborative spirit. Share experiences where you've worked with diverse teams or contributed to group projects. This will align with Siemens Energy's focus on inclusion and teamwork, making you a more appealing candidate.
