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For Companies At a Glance
- Tasks: Lead field service operations for compressors across Europe, ensuring quality and customer satisfaction.
- Company: Join Siemens Energy, a leader in transforming the industry with innovative solutions.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic role while working with cutting-edge technology and a supportive team.
- Qualifications: Bachelor's degree and 10+ years in service businesses; strong leadership and analytical skills required.
- Other info: Willingness to travel regionally and internationally is essential.
The predicted salary is between 54000 - 84000 £ per year.
About the Role
Location: United Kingdom, Newcastle upon Tyne. Hybrid (Remote/Office).
Company: Siemens Energy Limited.
Organization: Transformation of Industry Business Unit Compression.
Full-time, Experience Level: Not defined.
A Snapshot of Your Day
We are seeking an experienced and dynamic Regional Field Service Manager to lead and manage field service operations across Europe for our compressor business. This includes normal service activities, modifications, upgrades, and new compressor installations. The successful candidate will be based in the UK and possess a strong technical background in compressors & compressor operations, excellent leadership capabilities, and a customer-focused mindset to drive operational excellence and growth in the region.
How You’ll Make an Impact
- Oversee and manage all field service activities across Europe, including installation, commissioning, maintenance, troubleshooting of compressor installations.
- Lead and support a regional team of field service engineers.
- Ensure service quality, customer satisfaction, and compliance with safety and regulatory standards.
- Develop and execute service strategies to improve performance, customer loyalty, and revenue.
- Coordinate with regional sales and operations teams to align and forecast field activities with broader business goals.
- Build strong relationships with customers, partners, and internal stakeholders to identify service opportunities and provide technical support.
- Monitor and report on service KPIs, team performance, and regional service trends.
- Drive continuous improvement and training initiatives for the service team.
What You Bring
- Bachelor's degree in engineering, technology, business administration, or a related field.
- 10+ years of relevant experience in service businesses or equivalent.
- High tact, professionalism, and ability to interact effectively with management, peers, shop personnel, and clients.
- Strategic problem solver capable of translating business goals into operational initiatives.
- Strong analytical skills for assessing training needs, evaluating processes, and driving data-driven decisions.
- Deep understanding of turbo & reciprocating machinery principles, operations, and maintenance practices.
- Ability to manage multiple priorities and establish effective workflows.
- High attention to detail, organizational skills, and initiative.
- Willingness to travel regionally and internationally (10-25%).
- Fluent in English; additional regional languages are a plus.
Preferred Experience
- Previous work with a global compressor OEM or similar industrial equipment manufacturer.
- Offshore experience.
- Knowledge of regional regulatory requirements and safety standards.
- Experience with ERP/service management systems (SAP, Salesforce).
Head of FS Europe – Compression employer: Siemens Energy
Contact Detail:
Siemens Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of FS Europe – Compression
✨Tip Number 1
Network with professionals in the compressor industry, especially those who have experience with Siemens Energy or similar companies. Attend industry events, webinars, and conferences to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the latest trends and technologies in compressor operations and field service management. Being knowledgeable about current advancements will not only help you in interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 3
Prepare to discuss your leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved service quality or customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Familiarise yourself with Siemens Energy's values and mission. Tailor your conversations and any networking interactions to reflect how your personal values align with theirs, showcasing your fit for the company culture.
We think you need these skills to ace Head of FS Europe – Compression
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service management, particularly in the compressor industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical background and customer-focused mindset. Explain why you are passionate about the role and how your experience aligns with the company's goals in the compressor business.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, problem-solving abilities, and experience with ERP/service management systems. Mention any previous work with global OEMs or knowledge of regulatory requirements that would be beneficial for the role.
Showcase Continuous Improvement Initiatives: Discuss any past initiatives you've led that focused on continuous improvement and training within a service team. This will demonstrate your commitment to enhancing service quality and customer satisfaction, which is crucial for this position.
How to prepare for a job interview at Siemens Energy
✨Showcase Your Technical Expertise
Make sure to highlight your strong technical background in compressors and compressor operations. Be prepared to discuss specific projects or experiences that demonstrate your knowledge and problem-solving skills in this area.
✨Demonstrate Leadership Skills
As a Head of FS Europe, you'll need to lead a team effectively. Share examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate and support your colleagues.
✨Emphasise Customer Focus
Since customer satisfaction is key, be ready to discuss how you've previously built strong relationships with clients and addressed their needs. Highlight any strategies you've implemented to improve service quality and customer loyalty.
✨Prepare for Strategic Discussions
Expect questions about your ability to align field service activities with broader business goals. Think about how you've developed and executed service strategies in the past, and be ready to share insights on driving operational excellence and growth.
