At a Glance
- Tasks: Support customers globally by managing enquiries, quotations, and sales orders in a dynamic environment.
- Company: Join a leading industrial turbine company with a focus on innovation and customer service.
- Benefits: Enjoy a competitive salary, flexible remote work options, and opportunities for professional growth.
- Other info: Be part of a fast-paced team with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing customer experiences and collaborating with diverse teams.
- Qualifications: Experience in customer service or supply chain, strong communication skills, and attention to detail.
The predicted salary is between 35000 - 42000 £ per year.
As a Customer Parts Support Specialist within our Aero Derivative Gas Turbine (AGT) business, you will play a key role in supporting customers across the global supply chain network. Based in Warwick, you’ll work as part of the Customer Demand team, managing customer enquiries, quotations, sales orders, and operational support activities to ensure a high level of service delivery.
Your day will involve working closely with customers and internal stakeholders across Supply Chain, Operations, Logistics, and Engineering to coordinate customer requirements, resolve issues, and support timely order fulfilment. This is a fast-paced and highly collaborative role where strong communication, organisation, and customer focus are essential.
How You’ll Make an Impact- Process quotations, sales orders, and customer documentation accurately within agreed timescales using company ERP systems.
- Build and maintain strong long-term customer relationships by understanding customer operational, commercial, and organisational requirements.
- Communicate order progress, delivery plans, and issue resolution updates to customers in a timely and professional manner.
- Manage customer enquiries and urgent requests efficiently, ensuring orders are prioritised and processed against required deadlines.
- Liaise closely with internal departments including Supply Chain, Logistics, Operations, Engineering, and Procurement to ensure customer requirements are fulfilled.
- Support continuous improvement activities by identifying opportunities to improve customer experience and internal processes.
- Monitor customer satisfaction and support corrective actions where required to improve service performance.
- Organise and support customer meetings to maintain high levels of customer engagement and service delivery.
- Operate within company compliance standards, maintaining awareness of Export Control, Customs, and operational compliance requirements.
- Support knowledge development through ongoing training and collaboration with line managers and super users.
- Experience working within a customer service, customer support, supply chain, or order processing environment.
- Good understanding of Supply Chain operations, customer interaction, and operational processes.
- Strong communication and stakeholder management skills with a professional and organised approach.
- Experience using ERP systems such as SAP would be highly advantageous.
- Strong attention to detail and ability to work accurately under pressure and to tight deadlines.
- Good working knowledge of Microsoft Office applications.
- Understanding of Export Control, Customs, or compliance processes would be beneficial.
- Degree qualification within Supply Chain, Business, Logistics, or a related discipline would be advantageous.
- A collaborative and proactive team player with a strong customer-focused mindset.
Global Parts Support Specialist — Remote/Hybrid in England employer: Siemens Energy
As an Engineering Manager at our Warwick location, you will thrive in a dynamic and inclusive work environment that prioritises professional growth and development. With a competitive salary and comprehensive benefits package, we offer flexible working conditions that support work-life balance while engaging in innovative projects with cutting-edge technology. Join us to lead a high-performing team dedicated to safety and continuous improvement, making a meaningful impact on fleet performance and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Global Parts Support Specialist — Remote/Hybrid in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siemens Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siemens Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Parts Support Specialist — Remote/Hybrid in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siemens Energy:Your cover letter is your chance to shine! Tell us why you want to work at Siemens Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siemens Energy!
How to prepare for a job interview at Siemens Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
