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- Tasks: Support customers with Xpedition EDM Server and related tools, resolving issues and providing guidance.
- Company: Siemens EDA, a global leader in Electronic Design Automation software.
- Benefits: Flexible work options, competitive rewards, and a commitment to diversity.
- Why this job: Join a dynamic team and make an impact in innovative electronic design.
- Qualifications: Experience in system administration and basic networking technology.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 40000 - 55000 £ per year.
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.
The Siemens EDA Global Support team is seeking a dynamic Support Application Engineer for the Xpedition Enterprise tools suite with emphasis on EDM Server and data management. Building on EDA experience and system administration skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage and create knowledge content for the web-based support portal.
Responsibilities:
- Proactively assist customers with Xpedition EDM Server and related tools.
- Provide support via phone, electronically, or on-site to help customers meet project deadlines.
- Guide customers on implementing and maintaining Xpedition EDM Server and design flow tools.
- Collaborate with account teams to help struggling customers overcome challenges.
- Act as a liaison between customers and Electronic Board Systems engineering, providing feedback both ways.
- Participate regularly in customer meetings and conference calls (internal and external).
- Develop and communicate solutions for customer issues as part of the account team.
- Create knowledge base content (articles, white papers, videos) for web-based support.
Requirements:
- System administration experience.
- Broad knowledge of basic networking technology (LDAP/Active Directory, SSL, Kerberos).
- Experience with performance monitoring and virtualization.
- Proficiency in low-level application troubleshooting.
- Familiarity with FlexLM Licensing.
- Scripting experience (Linux shell, Windows batch file, PowerShell, or similar).
- Experience with Oracle or PostgreSQL based data systems.
- Self-motivated, collaborative, and able to thrive in a fast-paced environment.
- Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar (desirable).
- Detailed knowledge of the ECAD Library development and design data management.
- Siemens Xpedition Enterprise EDM preferred (desirable).
- Familiarity with scripting languages such as Python and C# (desirable).
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
Application Support Engineer - (PCB/Data Management) - EDA in City of London employer: Siemens EDA (Siemens Digital Industries Software)
Contact Detail:
Siemens EDA (Siemens Digital Industries Software) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - (PCB/Data Management) - EDA in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Siemens EDA on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Xpedition EDM Server and related tools. We want to show that we’re not just familiar with the tech, but that we can also solve real-world problems.
✨Tip Number 3
Show off your skills! If you’ve got experience with scripting or data management, create a small project or demo. This can be a great conversation starter and shows us what you can do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Application Support Engineer - (PCB/Data Management) - EDA in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your system administration experience and any relevant EDA tools you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Electronic Design Automation and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills: Don’t forget to mention your technical skills, especially around networking technologies and scripting languages. We’re keen on seeing your troubleshooting abilities, so give us examples of how you've tackled challenges in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Siemens EDA (Siemens Digital Industries Software)
✨Know Your Tools Inside Out
Make sure you’re well-versed in the Xpedition EDM Server and related tools. Brush up on your knowledge of PCB design tools and be ready to discuss how you've used them in past roles. This will show that you’re not just familiar with the software, but that you can also provide valuable insights into its application.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced with application support or system administration and how you resolved them. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly and Effectively
Since this role involves liaising with customers and account teams, practice articulating complex technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a technical issue and its solution. Clear communication is key!
✨Be Ready to Collaborate
This position requires working closely with both internal teams and customers. Prepare to discuss your experience in collaborative environments and how you’ve contributed to team success. Highlight any instances where you’ve worked with cross-functional teams to achieve a common goal.