Quality Management Specialist - EMEA

Overview

Quality Management Specialist – EMEA at Siemens Digital Industries Software. The QM Specialist will provide oversight and coordination of Quality Management activities across the Global Sales and Customer Success (GSCS) organization for the EMEA Zone and DACH Region, as well as several smaller, non-zone-specific groups. This role is critical to driving continuous improvement, supporting internal and external audit readiness, and ensuring alignment with ISO 9001:2015 and Siemens\’ Elements of Quality Management.

Position can be 100% remote with an option for hybrid work at a Siemens DISW EMEA office hub. The ideal candidate is collaborative and detail-oriented, capable of effective communication across cultural and functional boundaries within a global matrixed organization. This role reports to the Global GSCS Quality Senior Manager (USA-based).

Responsibilities

• Serve as the Quality Manager (QM) for the GSCS EMEA Zone and DACH Region, and other assigned cross-regional GSCS sub-organizations.
• Facilitate monthly zone-specific quality reviews with local GSCS leaders.
• Conduct regular alignment meetings with Local Quality Coordinators (LQCs) and Voice of the Customer (VOC) champions.
• Onboard and mentor new LQCs and VOC champions.
• Represent the EMEA/DACH/non-zone teams in Global GSCS QM and Corporate Quality Team meetings.
• Drive execution of global GSCS QM processes across the assigned scope, including:

• Annual Quality Management Review (QMR)
• Internal ISO audit support and prep
• Siemens Elements of Quality Management compliance
• NPS@Siemens and VOC survey execution
• Customer Feedback System (CFS) follow-up

Required Knowledge/Skills, Education, and Experience

• 3+ years of experience in Quality Management, Process Improvement, or a related role in Software, Services, or Sales organizations.
• Strong knowledge of quality management principles, ISO standards, and CI methodologies.
• Fluency in English and German, French, Spanish, or Italian.
• Ability to work independently and influence across functions without direct authority.
• Proficiency with Microsoft Office (Excel, PowerPoint, Teams) and collaboration tools (e.g., SharePoint, MS Teams).
• Excellent communication, time management, and organizational skills.

Preferred Qualifications

• Experience in SaaS Sales, Services, or Customer Success environments.
• Familiarity with Salesforce (SFDC) and survey platforms.
• Prior work experience in a multinational EMEA-based organization.
• Understanding of Siemens DISW business and quality systems.
• ISO 9001 Lead Auditor Certification.

Additional Information

This role is primarily remote but may involve occasional travel (<10>

Reports to the Global GSCS Quality Senior Manager, located in the USA.

Close collaboration required across regional leadership, zone heads, and corporate support functions.

Why us?

Working at Siemens Software means flexibility — choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you\’d expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We are dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!