Enterprise Customer Success Manager - Mendix

• Trusted advisory, building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals. The CSM will work closely with Account Executives and Presales to develop the designated strategic accounts in the manufacturing sector and implement mutually agreed account plans.

• Leading the post-sales effort in building strategic Enterprise Success Programs through which you will deliver consistent value to your customers.

• Becoming a Mendix platform-adoption expert so that you can astutely discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.

• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.

• Your focus will be on customer intimacy as you drive business value assessment and deliver business impact and innovation to customers by truly understanding their key business drivers.

• The CSM is a high-impact and high-visibility role responsible for ensuring the pervasive enterprise adoption of the platform and for closing enterprise contracts within an assigned set of manufacturing accounts.

• Experience in executive-level customer-facing roles such as strategic customer success, project management or consulting, working with large manufacturing enterprises in the UK and Ireland (5+ years)

• Experience with PaaS solutions

• An understanding of custom application development processes and an ability to distinctly explain technological and business concepts

• Demonstrated effectiveness in multi-faceted digital transformation projects

• Exceptional executive-level communication, presentation, and interpersonal skills in English

This role operates within a hybrid work model, allowing the flexibility to work from home and an average travel commitment of up to three days per week to meet with clients and engage in on-site activities, ensuring we maintain strong, personal connections with our customer base.