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- Tasks: Engage with customers to drive business value using our cloud platforms.
- Company: Siemens Digital Industries Software, a leader in innovative design and manufacturing solutions.
- Benefits: Competitive salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
- Why this job: Make a real impact by helping customers realise the value of cutting-edge technology.
- Qualifications: Experience in Customer Success Management and strong communication skills required.
- Other info: Join a diverse team dedicated to shaping the future with creativity and curiosity.
The predicted salary is between 36000 - 60000 £ per year.
Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions. This role is based in the UK and you must be happy to travel to customer sites when required both in country and occasional regional travel.
Key Areas of Responsibility
- Drive customer satisfaction - Deeply understand each customer’s objectives and act as a trusted advisor. Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks.
- Ensure verified value outcomes - Make sure customers adopt our products and realize measurable business value. Challenge customers to stay focused on outcomes and avoid unnecessary complexity.
- Accelerate time-to-value - Collaborate with sales before contract signature to shape a customer success plan. Drive product adoption and monitor usage across your portfolio.
- Secure expansion and renewal - Identify upsell and cross-sell opportunities by understanding your customer’s business. Work closely with sales to ensure successful renewals.
- Champion profitable outcomes - Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.
- Lead cross-functional collaboration - Act as a customer advocate across Siemens. Ensure feedback loops to improve products, services, and processes.
Qualifications
- Proven experience in Customer Success Management with a strong track record of managing strategic relationships at executive level within large enterprise organizations.
- Proven customer management skills with international, large, Enterprise accounts, ideally within the industrial software sector (aerospace and defence, Automotive, Industrial manufacturing, Digital Manufacturing).
- An understanding of technology and an ability to explain how technology drives business value (previous SaaS experience preferred).
- Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives.
- Creative, resourceful, detail-oriented, and highly organised.
- Exceptional executive-level communication, presentation and interpersonal skills.
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
- Passion for driving business value to customers through software development and new technology.
- Excellent verbal and written English; knowledge of any other European languages would be highly desirable.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
Customer Success Manager EMEA (UK) in City of London employer: Siemens Digital Industries Software
Contact Detail:
Siemens Digital Industries Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager EMEA (UK) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer management. This will help you demonstrate your ability to drive business value and customer satisfaction.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating how you've helped customers achieve their goals and how you can do the same at Siemens.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Siemens team. Don’t miss out!
We think you need these skills to ace Customer Success Manager EMEA (UK) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with enterprise SaaS customers and how you've driven business value in previous positions. We want to see how you can bring that expertise to Siemens!
Showcase Your Communication Skills: Since this role involves engaging with customers at an executive level, it's crucial to demonstrate your exceptional communication skills. Use clear, concise language in your application and provide examples of how you've successfully communicated complex ideas in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can analyse complex situations and develop action plans. In your application, share specific examples of challenges you've faced in customer success roles and how you overcame them. This will show us you're ready to tackle the challenges at Siemens!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re serious about joining our team at Siemens!
How to prepare for a job interview at Siemens Digital Industries Software
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and value delivery, as this will show your potential employer that you can drive results and understand their business objectives.
✨Showcase Your SaaS Experience
Be ready to discuss your previous experience with SaaS products. Prepare specific examples of how you've helped customers adopt technology and realise business value. This will demonstrate your ability to engage effectively with enterprise clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to analyse complex situations and propose action plans. Practise articulating your thought process clearly, as this will highlight your problem-solving skills and ability to lead teams under pressure.
✨Emphasise Cross-Functional Collaboration
Highlight your experience in working collaboratively across different teams. Be prepared to share examples of how you've acted as a customer advocate and facilitated feedback loops to improve products and services, showcasing your ability to drive customer success.
