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- Tasks: Support NHS and private healthcare customers by managing enquiries and ensuring efficient resolutions.
- Company: Join a leading healthcare support team dedicated to critical medical equipment.
- Benefits: Enjoy 26 days holiday, flexible benefits, and a generous pension contribution.
- Other info: Flexible shifts with opportunities for overtime and paid volunteering days.
- Why this job: Make a real difference in healthcare while developing your customer service skills.
- Qualifications: Experience in customer service and ability to multitask in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Care Representative, you will play a key role in supporting our NHS and private healthcare customers. You will be the first point of contact for customer enquiries, ensuring requests are logged accurately, prioritised correctly, and progressed efficiently through to resolution. Working closely with engineers, technical teams, and internal stakeholders, you will help keep critical medical equipment operating reliably in hospitals and clinics nationwide.
Responsibilities
- Log service and application-related calls accurately using our Service Management Systems
- Check contract and warranty status and ensure all customer and system details are captured correctly
- Route service requests to the appropriate Technical or Applications Support teams
- Act as a point of contact for healthcare-related enquiries via the Siemens switchboard
- Create spare parts and test equipment orders for Customer Service Engineers and coordinate deliveries
- Support time‑critical and high‑priority situations where accuracy and clear communication are essential
Qualifications
- Previous experience working in a call centre or customer service environment
- Confidence handling customer interactions over the phone and/or face‑to‑face
- Ability to manage multiple tasks simultaneously in a fast‑paced environment
- Experience working to deadlines and collaborating as part of a team
- SAP experience is advantageous but not essential
Benefits
- 26 days' holiday, with the option to buy up to 10 additional days
- Up to 10% employer pension contribution
- Bonus and share schemes
- Flexible benefits, including private medical insurance and dental cover
- 2 paid volunteering days per year
- Access to a 24/7 employee assistance programme
- Extended hours eligible for overtime or enhanced pay
Customer Care Representative in Camberley employer: Siemens Aktiengesellschaft
Contact Detail:
Siemens Aktiengesellschaft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative in Camberley
✨Tip Number 1
Get to know the company! Research Siemens and understand their values, especially in healthcare. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Representative, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable handling enquiries and managing multiple tasks under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care Representative in Camberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Representative role. Highlight your previous experience in customer service and any relevant skills that match the job description, like handling enquiries and managing multiple tasks.
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share an example of a time you handled a tricky customer situation.
Highlight Teamwork Experience: We love team players! Mention any experiences where you've collaborated with others to achieve a common goal. This could be in a call centre or any other environment where teamwork was key to success.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Siemens Aktiengesellschaft
✨Know Your Stuff
Familiarise yourself with the company and its services, especially how they support NHS and private healthcare customers. Understand the role of a Customer Care Representative and be ready to discuss how your previous experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customer enquiries, practice clear and concise communication. Prepare examples of how you've effectively handled customer interactions in the past, whether over the phone or face-to-face, to demonstrate your confidence and ability to manage multiple tasks.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Think about times when you had to prioritise requests or handle high-pressure situations. Be prepared to explain your thought process and how you ensured accuracy and efficiency in those scenarios.
✨Flexibility is Key
Highlight your willingness to work flexible hours, including weekends. Share any previous experiences where you adapted to changing schedules or business needs, as this will show your commitment to supporting the team and the critical nature of the role.