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- Tasks: Lead a team of engineers to deliver top-notch customer service and support.
- Company: Join Siemens Healthineers, a leader in medical technology with a global impact.
- Benefits: Enjoy 26 days holiday, company vehicle, pension contributions, and flexible benefits.
- Why this job: Make a difference in healthcare while developing your leadership skills.
- Qualifications: Strong customer service skills and experience in team management required.
- Other info: Be part of a diverse team committed to innovation and patient care.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Head of Field Service, the role of the Customer Service Manager (Bristol & South West) has two dimensions; firstly to ensure that we provide high quality, profitable service support to our customers and secondly, to lead and motivate a team of Customer Service Engineers (CSE's) to ensure they are giving the very best customer service possible. The ideal candidate will be based in Bristol or the surrounding area.
The customer support must be of a standard and quality which differentiates Siemens from the competition, achieved by developing strong relationships, building confidence and trust. The management of CSE's requires studious planning to ensure that we maximise their efficiency and availability, meeting targets on response and fix times, whilst remaining within the agreed costs.
- Maintain highest customer satisfaction concurrent with running a profitable service business by developing strong relationships and communication channels with our customers.
- Look for opportunities to maximise service revenue within the region through conversion of IM/CP customers equipment from warranty to service contract and for the renewals of these service contracts, to maximise contract uptake within the region.
- Monitor the level of customer satisfaction at regular intervals.
- Respond to customers' queries and complaints.
- Ensure that, when necessary, corrective action is taken, root causes are determined and eliminated where possible.
- Effective management and escalation of unresolved customer technical problems.
- Organise and chair appropriate service review meetings with the customer, ensuring appropriate service performance reports are generated to facilitate an open discussion around our performance.
- Line management responsibility for all CSE's within region, including performance management, recruitment, development, reward and Health & Safety, in line with the Management Standards and in compliance with the relevant HR policies.
- In conjunction with the Customer Care Centre, ensure effective co-ordination of CSE's ensuring that the team meets its commitments and contractual obligations to customers (ie Response Times, Fix Times, Customer Care Centre targets, etc).
- Ensure our Customer Service Engineers have the right balance of training to cover the installed base within the region.
- Motivate and develop our Customer Service Engineers to provide the best service support, encouraging them to develop excellent communication skills.
To apply for this role, you must have excellent customer service skills in developing strong relationships and building confidence and trust. You must also:
- Be able to meet targets on response and fix times.
- Have strong stakeholder management skills, both internal and external.
- Have the ability to lead a diverse team of engineers.
- Have experience managing budgets or financial activity.
- You must hold a full UK driving licence.
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
As an equal opportunity employer, we welcome applications from individuals with disabilities. Siemens Healthineers are proud to be a Disability Confident Committed employer. If you require any adjustments at any stage of the recruitment process, please let us know.
26 days' holiday with the option to buy or sell an additional 5.
Company vehicle.
Up to 10% employer pension contribution.
Share and bonus scheme.
Access to our flexible benefits from private medical insurance to dental cover.
Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.
Field Service Manager in Bristol employer: Siemens Aktiengesellschaft
Contact Detail:
Siemens Aktiengesellschaft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Field Service Manager role. Keep it concise and focus on how you can contribute to their success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your customer service skills and any experience you have in managing teams or budgets. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've built strong relationships and led teams in the past. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve met targets on response and fix times. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we’ll be able to review your application faster. Let’s get you on board!
How to prepare for a job interview at Siemens Aktiengesellschaft
✨Know Your Customer Service Inside Out
Make sure you understand the key aspects of customer service, especially in a technical field. Brush up on how to build strong relationships and trust with customers, as this is crucial for the role. Be ready to share examples from your past experiences where you've successfully managed customer expectations.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading diverse teams. Think about specific instances where you motivated your team or improved their performance. Highlight your approach to performance management and how you ensure your team meets targets while maintaining high morale.
✨Demonstrate Financial Acumen
Since managing budgets is part of the role, be prepared to talk about your experience with financial activities. Bring examples of how you've successfully managed costs while still delivering excellent service. This will show that you can balance profitability with customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints or technical issues. Practice your responses to these scenarios, focusing on how you would handle them effectively while keeping customer satisfaction at the forefront. This will demonstrate your problem-solving skills and customer-centric approach.
