At a Glance
- Tasks: Deliver exceptional customer experiences and provide expert guidance on technical inquiries.
- Company: Siemens Digital Industries Software, a leader in innovative technology solutions.
- Benefits: Competitive salary, health benefits, hybrid work model, and opportunities for professional growth.
- Other info: Embrace a culture of equity and inclusion while working on cutting-edge projects.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: 5+ years in technical consulting or support, strong communication skills, and data analytics experience.
The predicted salary is between 53600 - 91100 £ per year.
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Are you passionate about technology, data, and delivering exceptional customer experiences? We are looking for a committed and high-performing Senior Customer Support Engineer to join our Customer Support Team and play a key role in driving value and business success across a complex enterprise application environment.
As a core member of our team, you will serve as a trusted technical partner for our clients, prospects, and partners - establishing reliable communication channels and providing expert guidance on a wide range of technical inquiries. Your work will directly contribute to the successful deployment, configuration, and adoption of our products within data science-driven application stacks, including build, maintenance, and integration operations across diverse enterprise environments.
You will work closely and collaboratively with clients to help them fully understand, configure, and maximize the value of our data analytics applications. This includes identifying technical issues and requirements, and ensuring the right levels of connectivity, scalability, and resilience to power impactful use cases and deliver measurable business outcomes.
Key Responsibilities- Prioritize and manage workload by evaluating the impact of data quality issues or analytical defects on business operations and determining appropriate resolution strategies.
- Assess data pipeline and analytics performance to ensure outputs align with business requirements and deliver accurate, actionable insights.
- Exercise independent judgment during stakeholder consultations to identify, classify, and document data issues or analytical discrepancies when applicable.
- Collaborate with business stakeholders and data engineers to develop, optimize, and enhance complex data models, analytical workflows, and reporting processes.
- Leverage data analytics tools and platforms to guide and support teams on large-scale, complex data analysis and visualization tasks across multiple data environments.
- Communicate data findings and issues clearly and effectively to product and development teams, ensuring timely resolution and continuous improvement of analytical solutions.
- Mentor and instruct analysts and engineers in the design, development, and implementation of large-scale data analytics solutions across multiple platforms and tools.
- Define and relay business and technical feedback to data platform and tooling vendors to drive product enhancements and better meet organizational needs.
- Manage advanced data integration and exchange methodologies to enable seamless data sharing between diverse systems, sources, and applications spanning multiple business domains.
- Provide technical guidance to business and data analysts on best practices related to data modelling, analytics techniques, and data governance procedures.
- Support and mentor junior analysts, fostering professional growth and a data-driven culture within the team.
- Analytics or IT management background, with a solid understanding of data-driven environments and enterprise ecosystems.
- 5+ years of technical consulting, IT project management or support experience, which includes performing proof of concepts, defining requirements and scope deployment, as well as being part of the selection process.
- 5+ years of proven customer management, communication skills with SMB and enterprise customers.
- Hands-on experience with data science tools and platforms, including but not limited to: Data Science Tools: RapidMiner, SAS, SPSS, R, Python; Cloud & Enterprise Platforms: AWS, Azure, Active Directory; BI & Reporting Applications: Power BI, Tableau, or equivalent; Databases & RDBMS: SQL Server, Oracle, Snowflake, MySQL, DB2, PostgreSQL.
- Mainframe experience, particularly with the SAS application stack, is highly desirable and considered a strong advantage.
- Eagerness to stay current with emerging technologies in data science and enterprise applications, across both cloud-based and on-premise environments.
- Strong communication skills, with a proven ability to engage effectively with clients through ticket systems, phone calls, and web conferencing tools.
- Fluency in English is required; proficiency in an additional language (German, Spanish, or French) is a valuable bonus.
At Siemens Software, flexibility is how we work-hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
The salary range for this position is GBP 53,600 to 91,100 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/
Customer Support Engineer (Senior) in Southampton employer: Siemens AG
Siemens AG's Tessent division is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of technology enablement. Employees benefit from comprehensive growth opportunities, including professional development programs and the chance to work on cutting-edge solutions in a supportive environment. Located in a vibrant tech hub, the company provides unique advantages such as access to industry-leading resources and a network of talented professionals, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer (Senior) in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siemens AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siemens AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer (Senior) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siemens AG:Your cover letter is your chance to shine! Tell us why you want to work at Siemens AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siemens AG!
How to prepare for a job interview at Siemens AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
