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For Companies At a Glance
- Tasks: Support customers with Xpedition EDM Server and related tools, resolving issues and providing guidance.
- Company: Siemens EDA, a global leader in Electronic Design Automation software.
- Benefits: Flexible work options, competitive rewards, and a commitment to diversity.
- Why this job: Join a dynamic team and make a real impact in innovative electronic design.
- Qualifications: Experience in system administration and application troubleshooting; familiarity with PCB design tools is a plus.
- Other info: Collaborative environment with opportunities for growth and creativity.
The predicted salary is between 40000 - 55000 £ per year.
About Us
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.
Position Overview
The Siemens EDA Global Support team is seeking a dynamic Support Application Engineer for the Xpedition Enterprise tools suite with emphasis on EDM Server and data management. Building on EDA experience and system administration skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage and create knowledge content for the web-based support portal.
Responsibilities
- Proactively assist customers with Xpedition EDM Server and related tools.
- Provide support via phone, electronically, or on-site to help customers meet project deadlines.
- Guide customers on implementing and maintaining Xpedition EDM Server and design flow tools.
- Collaborate with account teams to help struggling customers overcome challenges.
- Act as a liaison between customers and Electronic Board Systems engineering, providing feedback both ways.
- Participate regularly in customer meetings and conference calls (internal and external).
- Develop and communicate solutions for customer issues as part of the account team.
- Create knowledge base content (articles, white papers, videos) for web-based support.
Requirements
- System administration experience.
- Broad knowledge of basic networking technology (LDAP/Active Directory, SSL, Kerberos).
- Experience with performance monitoring and virtualization.
- Proficiency in low-level application troubleshooting.
- Familiarity with FlexLM Licensing.
- Scripting experience (Linux shell, Windows batch file, PowerShell, or similar).
- Experience with Oracle or PostgreSQL based data systems.
- Self-motivated, collaborative, and able to thrive in a fast-paced environment.
- Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar (desirable).
- Detailed knowledge of the ECAD Library development and design data management.
- Siemens Xpedition Enterprise EDM preferred (desirable).
- Familiarity with scripting languages such as Python and C# (desirable).
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! Siemens Software. Transform the Everyday.
Application Support Engineer - (PCB/Data Management) - EDA employer: Siemens AG
Contact Detail:
Siemens AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - (PCB/Data Management) - EDA
✨Tip Number 1
Network like a pro! Reach out to current employees at Siemens EDA on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role like the Application Support Engineer.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Xpedition EDM Server and related tools. Be ready to discuss your system administration experience and how it relates to the role. We want to see your passion for tech!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to support customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at Siemens EDA!
We think you need these skills to ace Application Support Engineer - (PCB/Data Management) - EDA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your system administration experience and any relevant EDA tools you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Electronic Design Automation and how your background makes you a great fit for our team. Let us know what excites you about working with Siemens EDA.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and provide solutions, so share those experiences that showcase your troubleshooting prowess!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Siemens EDA!
How to prepare for a job interview at Siemens AG
✨Know Your Tools Inside Out
Make sure you’re well-versed in the Xpedition Enterprise tools suite, especially the EDM Server. Brush up on your knowledge of PCB design tools and be ready to discuss how you've used them in past projects.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous roles. Highlight your experience with low-level application troubleshooting and any relevant scripting skills that could help in a support role.
✨Understand the Customer Perspective
Think about how you can assist customers effectively. Be ready to discuss how you would guide users through implementing and maintaining the EDM Server, and how you would collaborate with account teams to overcome challenges.
✨Prepare for Technical Questions
Expect questions on networking technologies like LDAP/Active Directory and performance monitoring. Brush up on your knowledge of Oracle or PostgreSQL data systems, as well as any scripting languages you’re familiar with, like Python or PowerShell.