At a Glance
- Tasks: Create clear, accurate technical documentation for our innovative platform.
- Company: Join a dynamic team at Interact, connecting millions globally.
- Benefits: Enjoy 25 days leave, gym membership, and health perks.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving customer experience through documentation.
- Qualifications: Technical background with strong writing skills; coding knowledge is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Interact provides enterprise‑grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer‑focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.
We’re looking for a Technical Writer (Developer Documentation) to help us create clear, accurate, and technically rigorous documentation for our platform. This is a hands‑on role focused on writing and improving technical content for a developer and IT audience. You’ll work closely with engineering and product teams to understand how our platform behaves and translate that into documentation that customers can rely on.
This role is ideal for someone who:
- Has a technical background (e.g. QA, software engineering, systems administration), and wants to move into a documentation‑focused career, or
- Has early experience in technical writing but wants to deepen their technical expertise and developer‑facing content skills.
A key requirement is the ability to read and understand code, and confidence working with technical concepts such as APIs, integrations, and system behaviour.
Why This Role Matters
We are at a stage where the depth and quality of our technical documentation directly impact customer satisfaction, support efficiency, sales velocity, and product adoption. While the knowledge exists across the business, it is currently scattered, inconsistent, and unmanaged. This role is about bringing engineering‑grade discipline to how we capture, organise, and deliver technical knowledge—turning documentation into a genuine competitive advantage. You’ll play a key role in making complex systems understandable, reducing friction for both customers and internal teams, and enabling people to successfully adopt and scale our platform.
A little about you...
We’re looking for someone who combines technical understanding with strong communication skills.
Essential
- Ability to read and understand code (e.g. APIs, JSON, scripts, or similar)
- Comfortable working with technical concepts such as system architecture, integrations, and data flows
- Background in software engineering, QA, systems administration, or a similar technical field OR experience creating technical documentation
- Strong written communication skills, with the ability to explain complex topics clearly and concisely
- Experience working with or alongside engineering teams
- Curiosity and a desire to deeply understand how systems work
Desirable
- Experience writing developer or API documentation
- Familiarity with tools such as Markdown, Git, or docs‑as‑code workflows
- Knowledge bases (Confluence, GitBook, ReadMe, Zendesk Guide)
- Basic coding ability (e.g. JavaScript, Python, or similar)
- Experience with REST APIs, webhooks, or integrations
- Exposure to SaaS products or enterprise software environments
- Interest in how AI and search interact with structured content
About the role...
Writing Technical Documentation
- Create and maintain clear, accurate documentation covering:
- Platform behaviour
- Feature interactions and constraints
- Configuration considerations and limitations
- Produce content for a technical audience (developers, IT admins, integration engineers)
- Write documentation that explains not just how features work, but also what to consider when using them
- Create and maintain code examples, API documentation, and configuration guidance
Working with Engineering & Product
- Collaborate with engineers and product managers to understand features and technical design
- Read and interpret code, API responses, and technical specs to ensure accuracy
- Translate internal technical knowledge into clear, user‑facing documentation
Improving Documentation Quality
- Help improve the structure, clarity, and consistency of existing documentation
- Identify gaps or outdated content and contribute to ongoing improvements
- Support the organisation of content so it is easy to find, use, and maintain
Supporting Customers & Teams
- Create documentation that helps:
- Customers self‑serve effectively
- Support teams resolve issues faster
- Presales teams explain technical capabilities
- Contribute to a knowledge base that supports both human users and AI‑powered tools (search, chatbots, etc.)
Benefits
- 25 days annual leave (with the option to buy and sell additional days)
- Cycle to work scheme
- Access to Learning & Development platform
- Life Insurance
- Auto Enrolment Pensions
- Healthshield (Cashback on dental check‑ups and fillings, eye tests, physiotherapy, prescriptions and much more)
- Reimburse for usage of personal mobile phone
- Free Gym membership and Free Friday lunch for office based staff
Technical Writer in Manchester employer: Sideways 6
Interact is an exceptional employer located in Manchester, offering a vibrant work culture that values respect and honesty for all employees. With a strong focus on employee growth, we provide extensive learning and development opportunities, alongside competitive benefits such as generous annual leave, health cashback schemes, and free gym memberships. Join us to be part of a team that not only prioritises technical excellence but also fosters collaboration and innovation in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Writer in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best technical writing samples. This is your chance to demonstrate how you can turn complex concepts into clear, user-friendly documentation.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss APIs, integrations, and system behaviour. We want to see that you can not only write well but also understand the tech behind it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Interact.
We think you need these skills to ace Technical Writer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Writer role. Highlight your technical background and any relevant experience in documentation. We want to see how your skills align with what we're looking for!
Show Off Your Writing Skills:Since this is a writing-focused position, include samples of your technical writing if you have them. If not, consider creating a short piece that explains a technical concept clearly. This will give us a taste of your communication style!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to technical topics. Avoid jargon unless it's necessary, and make sure your points are easy to understand.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sideways 6
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around APIs, JSON, and system behaviour. Being able to read and understand code is crucial for this role, so be prepared to discuss your experience with these concepts during the interview.
✨Showcase Your Writing Skills
Bring samples of your previous technical writing or documentation work. This could include anything from user manuals to API documentation. Be ready to explain your thought process behind creating these documents and how you ensure clarity and accuracy.
✨Understand the Company’s Products
Familiarise yourself with Interact's platform and its features. Knowing how their software works will help you answer questions more effectively and demonstrate your genuine interest in the role. You might even want to think about how you would improve their existing documentation.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask your interviewers. This could be about their documentation processes, the tools they use, or how they collaborate with engineering teams. It shows that you're engaged and eager to learn more about the company and the role.
