At a Glance
- Tasks: Lead the creation and management of technical documentation for a global software platform.
- Company: Join a dynamic tech company that values innovation and collaboration.
- Benefits: Enjoy 25 days annual leave, gym membership, and health benefits.
- Other info: Opportunity to shape documentation strategy in a supportive environment.
- Why this job: Make a real impact by transforming technical knowledge into accessible content.
- Qualifications: Experience in technical writing and a strong technical background required.
The predicted salary is between 50000 - 60000 £ per year.
Interact provides enterprise‑grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer‑focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, Warsaw, and Manila, we operate across North America, EMEA, and Australia.
We are looking for a Technical Documentation Lead to own and transform how we create, manage, and deliver technical content to our customers, partners, and internal teams. This is not a traditional technical writing role. We need someone who thinks like an engineer, writes like a communicator, and operates like an owner. In this role you will take responsibility for producing deep, technically rigorous documentation aimed at a technical audience: system administrators, developers, integration engineers, and IT leaders who need to understand not just what our platform does, but how it behaves, why it behaves that way, and what they need to consider when configuring, integrating, and scaling it.
A significant amount of technical knowledge already exists across the business, produced by developers, product managers, technical account managers, and consultants. However, this content is fragmented, inconsistently maintained, and has no single owner. This role exists to bring structure, governance, and strategic direction to that body of knowledge, turning it into a high‑quality, self‑serve knowledge base that powers customer success, reduces support burden, and accelerates presales.
Why This Role Matters
We are at a stage where the depth and quality of our technical documentation directly impacts customer satisfaction, support efficiency, sales velocity, and product adoption. The knowledge exists across the business, but it is scattered, inconsistent, and unmanaged. This role is about bringing engineering‑grade discipline to how we capture, organise, and deliver technical knowledge, and making it a genuine competitive advantage.
If you are a technically‑minded communicator who finds satisfaction in making complex systems understandable, and you want to own a function from the ground up, we would like to hear from you.
A little about you…
- Proven experience producing customer‑facing technical documentation for a technical audience.
- Strong technical background, ideally in software engineering, systems administration, or a similar discipline.
- Practical experience applying AI in a documentation or knowledge context.
- Experience working in, or closely with, enterprise SaaS product organisations.
- Strong understanding of information architecture, content governance, and documentation lifecycle management.
- Excellent written communication skills.
- Proven ability to work cross‑functionally with engineering, product, support, and customer‑facing teams.
- A proactive, ownership‑driven mindset.
- Strong systems thinking and analytical reasoning.
Desirable
- Experience with developer portals, community platforms, or knowledge base tooling.
- Familiarity with docs‑as‑code workflows.
- Experience structuring content for AI and machine consumption.
- Background in intranet, digital workplace, or internal communications platforms.
- Experience producing API and developer documentation.
- Understanding of security and compliance documentation requirements.
About the role…
Customer‑Facing Technical Documentation
- Author and maintain in‑depth technical articles covering platform behaviour, feature interactions, configuration constraints, limitations, and architectural considerations.
- Produce content that goes beyond surface‑level enablement guides.
- Write for a technical audience without exposing proprietary implementation detail.
- Publish content to the community portal, developer portal, and knowledge base.
Knowledge Governance and Information Architecture
- Establish and enforce documentation standards, templates, style guides, and review workflows.
- Audit existing internal documentation.
- Build and maintain an information architecture.
- Define a content lifecycle: creation, review, publication, maintenance, deprecation.
Enabling Frontline and Support Teams
- Create and curate a knowledge base that directly supports technical support, customer success, technical account managers, and presales engineers.
- Work with support leadership to identify the most common and costly customer queries.
- Partner with presales and technical consultancy teams to produce collateral.
Cross‑Functional Collaboration
- Work closely with engineering and product to document new features at launch.
- Take ownership of a structured handover process from engineering and product.
- Act as the bridge between deeply technical internal teams and the customer‑facing world.
Benefits
- 25 days annual leave (with the option to buy and sell additional days)
- Cycle to work scheme
- Access to Learning & Development platform
- Life Insurance
- Auto Enrolment Pensions
- Healthshield (Cashback on dental check‑ups and fillings, eye tests, physiotherapy, prescriptions and much more)
- Reimburse for usage of personal mobile phone
- Free Gym membership and Free Friday lunch for office based staff
Technical Documentation Lead in Manchester employer: Sideways 6
Interact is an exceptional employer that values its employees as its most valuable assets, fostering a culture of respect and collaboration. Located in Manchester, the company offers a dynamic work environment with ample opportunities for professional growth, including access to a comprehensive Learning & Development platform. Employees enjoy a range of benefits such as generous annual leave, health insurance, and a supportive atmosphere that encourages innovation and ownership in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Documentation Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially if it relates to technical documentation. This is your chance to shine and demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their technical needs and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Technical Documentation Lead in Manchester
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your experience with technical documentation. We want to see examples of your work that demonstrate your ability to explain complex systems clearly and effectively.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Technical Documentation Lead role. Use keywords from the job description to show us you’re a perfect fit.
Be Clear and Concise:We love clarity! Make sure your application is well-structured and easy to read. Avoid jargon unless it’s relevant, and focus on conveying your message in a straightforward manner.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sideways 6
✨Know Your Stuff
Make sure you brush up on your technical knowledge before the interview. Understand the platform's behaviour, features, and constraints. Be ready to discuss how you would document complex systems and explain them clearly to a technical audience.
✨Showcase Your Portfolio
Bring along examples of your previous work that demonstrate your ability to create in-depth technical documentation. Highlight pieces that show your understanding of system interactions and how you've made complex information accessible.
✨Understand the Role
Familiarise yourself with the specific responsibilities of the Technical Documentation Lead. Be prepared to discuss how you would establish documentation standards and manage content governance, as well as your approach to building a self-serve knowledge base.
✨Be Ready for Collaboration
This role requires working closely with engineering and product teams. Think about how you would facilitate communication between technical teams and customer-facing roles. Prepare examples of how you've successfully collaborated in the past to produce accurate and useful documentation.
