At a Glance
- Tasks: Act as a trusted advisor, managing key accounts and optimising technical solutions.
- Company: Join Interact, a leading provider of enterprise-grade intranet software.
- Benefits: Enjoy 25 days annual leave, health benefits, gym membership, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth across global teams.
- Why this job: Make a real impact by helping global brands improve their communication.
- Qualifications: Experience in client-facing technical roles and strong relationship management skills.
The predicted salary is between 36000 - 60000 £ per year.
Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Poland, we operate across North America, EMEA, and Australia.
We are looking for a Technical Account Manager (TAM) who will act as a trusted advisor to our customers, ensuring the successful adoption and optimisation of our technical solutions. In this role you will combine technical expertise with business acumen, managing key accounts, handling escalations, and proactively identifying opportunities for improvement.
You will work closely with cross-functional teams, including Technical Onboarding, Internal Development, and Product teams, to provide tailored solutions and resolve complex issues efficiently. You must have intermediate coding competency to troubleshoot integrations, understand APIs, and support technical implementations.
This role requires strong communication skills, relationship management, and a deep understanding of enterprise customers, particularly within large, complex organisations. TAMs operate across global time zones, supporting clients from the US and EMEA.
A little about you...- Significant experience in a client-facing technical role, preferably in Technical Account Management or a related field, with a strong focus on building and maintaining customer relationships.
- Proven track record of managing and growing enterprise or complex client accounts, driving customer satisfaction, retention, and business value.
- Experience in providing technical guidance and troubleshooting complex issues, including working with APIs, integrations, and cloud-based solutions.
- Strong problem-solving skills with the ability to diagnose, escalate, and resolve technical issues efficiently while maintaining clear communication with customers.
- Experience handling escalations, conflict resolution, and negotiation to ensure successful client outcomes.
- Ability to collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver tailored solutions that align with customer needs.
- Familiarity with global customer operations, supporting businesses across multiple time zones and industries.
- Technical Background – Basic understanding of software architecture, system integrations, and troubleshooting methodologies.
- Cloud Platforms – Familiarity with AWS, Azure, or Google Cloud for hosting, networking, and security best practices.
- REST APIs & Integrations – Ability to work with APIs, troubleshoot connectivity issues, and advise customers on integration best practices.
- SQL & Databases – Intermediate knowledge of relational databases (e.g., MS SQL, MySQL, or PostgreSQL), including writing queries and understanding data structures.
- Networking & Security – Basic understanding of firewalls, authentication methods (OAuth, SSO), and data security best practices.
- Frontend & Backend Technologies – Awareness of web-based applications, JavaScript frameworks (React, Vue, or Angular), and backend technologies (ASP.Net, Node.js or Python).
- Enterprise IT Ecosystem – Knowledge of ERP, CRM, and Content Management Systems and their integrations into business workflows.
- ITIL & Incident Management – Familiarity with incident response, change management, and SLA-driven support models.
- Act as the primary technical point of contact for key accounts, building strong relationships and understanding their business objectives.
- Provide proactive and reactive technical support, troubleshooting issues, and ensuring timely resolution to maintain customer satisfaction.
- Collaborate with internal teams to develop tailored solutions that align with customer requirements and maximise the value of company products and services.
- Guide customers through best practices for implementation, integration, and ongoing optimisation of technical solutions.
- Oversee technical escalations, ensuring that complex or critical issues are resolved efficiently while maintaining clear communication with stakeholders.
- Identify potential risks to customer satisfaction and retention, working proactively to address concerns and improve the overall customer experience.
- Provide insights and recommendations based on customer feedback to influence product development and service improvements.
- 25 days annual leave (with the option to buy and sell additional days)
- Cycle to work scheme
- Access to Learning & Development platform
- Life Insurance
- Auto Enrolment Pensions
- Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more)
- Reimburse for usage of personal mobile phone
- Free Gym membership and Free Friday lunch for office based staff
Technical Account Manager in Manchester employer: Sideways 6
Interact is an exceptional employer located in Manchester, offering a vibrant work culture that prioritises respect and collaboration among its diverse team. With a strong focus on employee growth, the company provides extensive learning and development opportunities, alongside attractive benefits such as generous annual leave, health cashback schemes, and free gym memberships. As a Technical Account Manager, you will thrive in an environment that values your expertise and fosters meaningful relationships with global clients, ensuring a rewarding career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. They can give you insider info about the company culture and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to Technical Account Management. Think about how your technical skills can solve real problems for clients, and be ready to share specific examples from your past experiences.
✨Tip Number 3
Show off your passion for the role! During interviews, express your enthusiasm for helping customers and improving their experience with technical solutions. Companies love candidates who genuinely care about their clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Interact.
We think you need these skills to ace Technical Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your relevant experience, especially in client-facing technical roles, and show how your skills align with what we’re looking for.
Showcase Your Technical Skills:Don’t shy away from mentioning your technical expertise! Whether it’s your coding skills, knowledge of APIs, or experience with cloud platforms, let us know how you can bring value to our team.
Communicate Clearly:Strong communication is key in this role. Use clear and concise language in your application to demonstrate your ability to convey complex information effectively. We want to see how you can build relationships through your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sideways 6
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your technical expertise. Brush up on your knowledge of APIs, cloud platforms like AWS or Azure, and SQL databases. Be ready to discuss how you've used these skills in past roles to solve complex issues.
✨Showcase Your Relationship Management Skills
This role is all about building strong relationships with clients. Prepare examples of how you've successfully managed client accounts, handled escalations, and improved customer satisfaction. Highlight your communication skills and ability to work cross-functionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to troubleshoot a technical issue or manage a difficult client situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company and Its Clients
Familiarise yourself with Interact's products and the industries they serve. Understanding their client base will help you tailor your responses and show that you're genuinely interested in the role. Mention any relevant experience you have with similar clients or industries.
