At a Glance
- Tasks: Manage enterprise client portfolios, driving adoption and ensuring customer success.
- Company: Join Sidetrade, an innovative AI company transforming cash flow management.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Embrace diversity and inclusivity in a multicultural workplace.
- Why this job: Be the voice of customers and make a real impact in a fast-paced environment.
- Qualifications: 5+ years in Credit/Collections Management and strong client-facing skills.
The predicted salary is between 36000 - 60000 £ per year.
Sidetrade (Euronext Growth: ALBFR.PA) is an AI company redefining how enterprises secure and accelerate cash flow. At the core of its applications is Aimie, Sidetrade’s agentic AI, trained on more than $7.7 trillion in B2B transactions. Sidetrade’s AI-Powered Order-to-Cash Platform transforms financial operations, helping leading enterprises increase revenue, protect profitability, and optimize working capital, positioned as a Gartner® Magic Quadrant™ Leader since 2022. Powered by a proprietary Order-to-Cash Data Lake and domain expertise, Aimie continuously learns and operates autonomously across the Order-to-Cash. This co-worker drives agility, informs decision-making, and ensures reliable execution. Aimie enables finance, sales, and customer-facing teams to unlock working capital and strengthen resilience. Sidetrade supports businesses in 85 countries and employs 450 people across North America, Europe and Asia-Pacific.
We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us.
Requirements
As a Customer Success Manager, you’ll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.
What You’ll Be Doing:
- Be the main point of contact between the company and a set of named enterprise accounts
- Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
- Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
- Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops
What you will bring to the role:
- 5+ years of experience as a Credit / Collections Manager in large organizations
- Ability to manage a portfolio of enterprise clients with projects running simultaneously
- Strong client facing skills
- Excellent time management skills
- Excellent presentation skills, both verbal and written communication
- Good knowledge of Receivables Management technology
- Success working in a fast-paced environment with a rapidly growing company
- Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
- Open to some travel to meet with customers
At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.
Customer Success Manager (Credit & Collections Management) (Hiring Immediately) in London employer: Sidetrade
At Sidetrade, we pride ourselves on being an exceptional employer that champions innovation and inclusivity within a vibrant multicultural environment. Our commitment to employee growth is evident through our focus on continuous learning and development, ensuring that every team member can thrive while contributing to our mission of redefining cash flow management. With a strong emphasis on diversity and a supportive work culture, Sidetrade offers a unique opportunity for passionate individuals to make a meaningful impact in the world of AI-powered financial solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Credit & Collections Management) (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sidetrade on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Sidetrade’s AI solutions inside out. Show us you’re not just interested in the role but also passionate about how our technology transforms cash flow management.
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively with clients. Run through some mock presentations to get comfortable showcasing your ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Sidetrade family.
We think you need these skills to ace Customer Success Manager (Credit & Collections Management) (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion:We want to see your enthusiasm for the role! Make sure to express why you're excited about working with Sidetrade and how you can contribute to our mission of redefining cash flow management.
Tailor Your CV:Don’t just send a generic CV. Highlight your experience in Credit and Collections Management, especially any achievements that align with what we’re looking for in a Customer Success Manager. We love seeing how your skills match our needs!
Craft a Compelling Cover Letter:Use your cover letter to tell us your story. Share specific examples of how you've driven customer success in the past and how you can bring that expertise to our enterprise clients. Let your personality shine through!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sidetrade
✨Know Your Stuff
Before the interview, dive deep into Sidetrade's AI solutions and how they impact cash flow management. Familiarise yourself with Aimie and its role in transforming financial operations. This knowledge will help you demonstrate your understanding of the company's mission and how you can contribute.
✨Showcase Your Client Skills
As a Customer Success Manager, you'll be the main point of contact for enterprise clients. Prepare examples from your past experiences where you've successfully managed client relationships, driven adoption, and achieved positive outcomes. Highlight your ability to communicate effectively and engage stakeholders.
✨Engagement is Key
Be ready to discuss how you gauge customer engagement and satisfaction. Think about metrics you've used in the past and how you've leveraged feedback to improve services. This shows that you understand the importance of customer health and are proactive in ensuring their success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to identify upsell opportunities. Practice articulating your thought process on how you would handle specific challenges with clients, as this will showcase your strategic thinking and adaptability in a fast-paced environment.
