At a Glance
- Tasks: Be the go-to advisor for enterprise finance leaders, driving value with AI solutions.
- Company: Join Sidetrade, a leading AI company transforming customer value in finance.
- Benefits: Enjoy a hybrid work model, competitive salary, and great health benefits.
- Other info: Work in a vibrant London office with a diverse team and excellent growth opportunities.
- Why this job: Make a real impact by helping businesses optimise their cash flow and processes.
- Qualifications: 7+ years in consulting or finance transformation with strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business value—from cash acceleration to process optimization—driving renewals, expansion, and long-term partnership.
About Sidetrade: Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake. We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner Magic Quadrant Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
What you’ll be doing:
- Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level.
- Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change.
- Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk).
- Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives.
- Facilitate executive business reviews, customer innovation workshops and value realization sessions.
- Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative.
- Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases.
- Proactively identify adoption risks and growth opportunities using customer health data and AI insights.
What you’ll bring:
- 7+ years of experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation.
- Proven experience working with enterprise clients in complex, multi-stakeholder environments.
- Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers.
- Demonstrated ability to quantify business value and ROI for senior finance stakeholders.
- Strong business acumen with the ability to connect technology to financial outcomes.
- Executive-level communication and storytelling skills (written, verbal, and presentation).
- Comfortable operating as a trusted advisor, challenging customers when needed.
- Experience managing multiple initiatives simultaneously in a fast-paced environment.
- Strong interest in AI, analytics and automation applied to finance processes.
- Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon.
- Experience working with SaaS, data-driven or AI-enabled platforms preferred.
- Bachelor’s or Master’s degree in Finance, Business, Economics or related field.
- Willingness to travel occasionally to customer sites.
- Fluent in English (French and/or Spanish languages is a plus).
Benefits:
- Attractive location- office based in the heart of London city centre.
- Hybrid work model - a flexible mix of in-office and remote days.
- Great culture - active Social Club organizing regular team events and activities.
- Health & wellness - medical coverage, life insurance, and other wellness programs.
- Time off - competitive paid holidays plus public holidays.
- Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate. If you need any accommodation during the hiring process, just let us know.
CSM Manager in London employer: Sidetrade
Sidetrade is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the SaaS industry. With a focus on employee growth, you will have the opportunity to lead and mentor a high-performing team while enjoying comprehensive health benefits and a competitive salary. Working remotely from Greater London, you'll be part of a forward-thinking company that values innovation and passion.
StudySmarter Expert Advice🤫
We think this is how you could land CSM Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sidetrade. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sidetrade before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CSM Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sidetrade:Your cover letter is your chance to shine! Tell us why you want to work at Sidetrade specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sidetrade!
How to prepare for a job interview at Sidetrade
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
