Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage enterprise client relationships and drive product adoption for optimal outcomes.
- Company: Join Sidetrade, an innovative AI company transforming cash flow management.
- Benefits: Diverse workplace, opportunities for growth, and a focus on inclusivity.
- Why this job: Be the voice of customers and make a real impact in a fast-paced environment.
- Qualifications: 5+ years in Credit/Collections Management and strong client-facing skills required.
- Other info: Work with a multicultural team and enjoy a dynamic career path.
The predicted salary is between 36000 - 60000 £ per year.
Sidetrade (Euronext Growth: ALBFR.PA) is an AI company redefining how enterprises secure and accelerate cash flow. At the core of its applications is Aimie, Sidetrade's agentic AI, trained on more than $7.7 trillion in B2B transactions. Sidetrade's AI-Powered Order-to-Cash Platform transforms financial operations, helping leading enterprises increase revenue, protect profitability, and optimize working capital, positioned as a Gartner® Magic Quadrant™ Leader since 2022.
Powered by a proprietary Order-to-Cash Data Lake and domain expertise, Aimie continuously learns and operates autonomously across the Order-to-Cash. This co-worker drives agility, informs decision-making, and ensures reliable execution. Aimie enables finance, sales, and customer-facing teams to unlock working capital and strengthen resilience. Sidetrade supports businesses in 85 countries and employs 450 people across North America, Europe and Asia-Pacific.
As a Customer Success Manager, you will be in charge of a portfolio of our enterprise clients—driving adoption and outcomes leading to renewals, expansion, and advocacy.
What You’ll Be Doing:
- Be the main point of contact between the company and a set of named enterprise accounts.
- Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use.
- Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams.
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
- Identify upsell and cross-sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities.
- Understand each customer’s outcomes by communicating with key stakeholders, analysing customer health metrics, running Customer satisfaction surveys, and supporting Customer Innovation Workshops.
What You Will Bring to the Role:
- 5+ years of experience as a Credit / Collections Manager in large organizations.
- Ability to manage a portfolio of enterprise clients with projects running simultaneously.
- Strong client-facing skills.
- Excellent time management skills.
- Excellent presentation skills, both verbal and written communication.
- Good knowledge of Receivables Management technology.
- Success working in a fast-paced environment with a rapidly growing company.
- Bachelor's or Master’s degree in Finance, Business Administration, Economics or relevant field.
- Open to some travel to meet with customers.
At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.
Customer Success Manager (Credit & Collections Management) employer: Sidetrade
Contact Detail:
Sidetrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Credit & Collections Management)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in customer success roles. They can give you insider info about the company culture and what it takes to succeed at Sidetrade.
✨Tip Number 2
Prepare for the interview by understanding Sidetrade's AI solutions inside out. Familiarise yourself with Aimie and how it impacts cash flow management. This will show your genuine interest and help you stand out!
✨Tip Number 3
Showcase your client-facing skills during interviews. Share specific examples of how you've driven customer success in previous roles. Remember, they want to see how you can manage enterprise clients effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Sidetrade family. Be you, grow with us!
We think you need these skills to ace Customer Success Manager (Credit & Collections Management)
Some tips for your application 🫡
Show Your Passion: We want to see your enthusiasm for the role! Make sure to express why you're excited about working with us at Sidetrade and how you can contribute to our mission of redefining cash flow management.
Tailor Your CV: Don’t just send a generic CV. Highlight your experience in Credit and Collections Management, especially any achievements that align with what we do. We love seeing how your skills can directly benefit our enterprise clients.
Craft a Compelling Cover Letter: Use your cover letter to tell us your story. Share specific examples of how you've driven customer success in the past and how you plan to do the same with our clients. This is your chance to shine!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sidetrade
✨Know Your Stuff
Before the interview, dive deep into Sidetrade's AI solutions and how they impact cash flow management. Familiarise yourself with Aimie and its role in transforming financial operations. This knowledge will help you demonstrate your understanding of the company's mission and how you can contribute.
✨Showcase Your Client Skills
As a Customer Success Manager, you'll be the main point of contact for enterprise clients. Prepare examples from your past experiences where you've successfully managed client relationships, driven adoption, and achieved positive outcomes. Highlight your ability to communicate effectively with stakeholders.
✨Engagement is Key
Be ready to discuss how you gauge customer engagement and satisfaction. Think about methods you've used in the past, like customer health metrics or satisfaction surveys, and how these insights can inform product improvements. This shows you're proactive and customer-focused.
✨Upselling and Cross-Selling Savvy
Since identifying upsell and cross-sell opportunities is part of the role, come prepared with strategies you've employed in previous positions. Discuss how you collaborated with sales teams to support renewals and expansions, showcasing your ability to drive growth for the company.
