Key Account Manager

Job Type
Remote – National Customer Facing External Role

The primary function of this this role is to support the sales strategy of Siderise Insulation Limited, focusing on interacting with those customers who we have strategic partnership agreements with, to the benefit of both businesses. You are the face of the business for these channels, providing a professional, responsive and positive service to customers, putting our Customers First at all times.

Key responsibilities

• As a Key Account Manager (KAM), you will manage the fulfilment of Siderise Strategic Partner Agreements.
• To create demand for our product portfolio and system solutions.
• Drive compliance, be a visible partner and have responsibility for all direct and indirect sales relative to the ledger.
• Seek and develop new opportunities with targeted Main Contractors / Developers to add to the portfolio.
• Become a trusted advisor within each targeted Strategic Partner business representing Siderise Group.
• Develop and maintain relationships within nominated accounts, at all levels – executive, office and site.
• Manage and maintain a current project listing by partner and manage their forthcoming project pipeline to provide a forecast to Siderise.

Qualifications

• Relevant Previous Experience within a similar position.
• Professional Technical Qualification to support the role (desired).

Job Function Technical Knowledge and Skills

• Management of the day-to-day tasks necessary for the successful running of our strategic partner agreements, pipelines, and future collaborations
• Implement a key account sales plan with your nominated customers to meet the requirements, overall targets and expectations of the company’s sales strategy.
• Manage time effectively in the field by spending at least 4 working days in front of customers – a mix of regional office and on site meetings.
• Develop and maintain in depth knowledge of market and sectors, especially relating to market trends, opportunities, threats, and competitors’ activities; and providing appropriate communication and direction to internal departments.
• Gain an understanding of your customers’ wants and needs and support them to deliver growth for both businesses.
• Develop close relationships with customers continually adding value to such relationships, thereby ensuring continued customer loyalty.
• Provide solutions for identified end users and monitor the build programme with the aim to convert to a secured project.
• Fully utilising the CRM system and ensuring all relevant data is up to date at all times.
• Work closely and collaborate with External Sales (RFM/RSM), Customer Services, Marketing, Technical Services and Site Services to co-ordinate and drive activities
• Develop and maintain thorough product, systems and application knowledge.
• Complete and submit sales reports and associated administrative tasks accurately and on time
• Maintain a detailed and up to date opportunity pipeline.
• Encourage and support promotional events to increase business opportunities.
• Deliver training presentations to user groups when required and agree to implement follow-up activities that will lead to winning opportunities.

Personal Attributes

•Strong interpersonal skills and able to challenge and influence positively.
•Professional presentation style to customers and colleagues.
•Confident communication style, and able to engage at all levels internally and externally.
•Proactive approach to change and be innovative in sharing new ideas.
•Logical approach to planning and the ability to cope well under pressure.
•Pro-active and results-orientated, focused on meeting schedules, deadlines and performance goals.
•Confidence in working within multi-dimensional matrix organisations.
•Ability to learn quickly and a desire for continuous self-improvement.
•Highly self-motivated and collaborative, using initiative and a “can do” attitude.

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