Job: Account Manager & Building Manager Location: London Hours: Full-time, 40 hours per week, Monday to Friday Pay: Competitive salary + benefits We’re Sidekick Group – a female-owned, founder-led B Corp and the UK’s fastest-growing facilities management company as recognised by the Sunday Times 100 and FEBE Growth 100. We’re not just about cleaning, we’re about creating and maintaining workplaces that have the greatest positive impact on our clients’ businesses, people, communities, and the planet we all share. And we’re on the lookout for a motivated Account Manager & Building Manager to join our Operations team — someone who’s passionate about delivering exceptional service, building strong relationships, and leading high-performing teams. As Account Manager & Building Manager you hold responsibility for the day-to-day management of your assigned client portfolio and the delivery of a first-class customer experience. Directly managing a team of on-site supervisors, you will also oversee delivery of our Housekeeping and Out of Hours cleaning service lines, managing the performance of these against company KPIs and serving as a point of contact for both operational and customer-related matters. You’ll be the ‘Sidekick’ who keeps everything running smoothly, ensuring your account/building operates efficiently and to the highest standard. Building and maintaining great relationships with clients and key stakeholders Leading and supporting a team of supervisors, housekeepers and out of hours cleaning operatives Overseeing daily service delivery and ensuring operational excellence Managing site mobilisations, staffing, budgets, and performance KPIs and SLAs Ensuring health & safety compliance and team training completion Driving continuous improvement and supporting Sidekick’s sustainability goals Proven experience of managing client accounts in a commercial setting Excellent communication and relationship management skills Confident problem-solver with great planning and organisational skills A flexible, practical and positive approach to challenges Competitive salary and benefits package Opportunities for professional growth and progression Supportive, people-first company culture Employee rewards and recognition programmes Workplace pension and learning opportunities Our Commitment to Diversity & Inclusion At Sidekick, everyone is valued, respected, and supported to succeed.
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Sidekick Group Ltd | Certified B Corp Recruitment Team
