Global Head of Administration & Facilities

About the company

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit www.side.inc.

About the role

The Global Head of Administration will establish and lead a unified global administrative and facilities infrastructure across all Side.inc sites - optimizing real estate, logistics, assets, and vendor ecosystems through structured process improvement, cost efficiency, and operational transparency.

Key Responsibilities

• Global Site Oversight
  • Maintain an accurate, dynamic inventory of all physical sites (offices, studios, warehouses, and partner facilities).
  • Track capacity, utilization, and occupancy to ensure alignment with workforce and production forecasts.
  • Lead site expansion, consolidation, and relocation projects with clear financial models and ROI justification.
  • Create and manage a global facilities performance dashboard integrating utilization, cost, and efficiency data.
• Process Improvement & Operational Excellence
  • Audit global administrative and facilities processes to identify inefficiencies, redundancies, and risks.
  • Design and roll out standard operating procedures (SOPs) for site operations, logistics, and admin workflows.
  • Implement automation and digital tools for data capture, asset tracking, and reporting.
  • Introduce a continuous improvement framework to drive measurable performance gains and cost reductions.
• Logistics, Assets & Inventory
  • Oversee shipping, asset movement, and customs compliance across all geographies.
  • Lead hardware and asset reconciliation programs to ensure data accuracy and accountability.
  • Standardize asset tagging, lifecycle management, and disposal processes.
  • Optimize logistics and vendor networks to reduce costs and improve delivery times.
• Vendor & Procurement Management
  • Build and oversee a centralized global vendor management system that tracks all administrative, logistics, and facilities partners.
  • Develop and enforce a Vendor Evaluation Process including: Pre-qualification and onboarding based on financial stability, service capability, and compliance.
  • Quarterly and annual performance reviews using defined KPIs and SLAs (cost, quality, responsiveness, sustainability).
  • Vendor scorecards to rank partners on performance and value contribution.
  • Continuous improvement feedback loops to drive higher standards and accountability.
  • Lead vendor consolidation and cost optimization initiatives, negotiating master service agreements and preferred pricing.
  • Collaborate with Finance and Legal to ensure contract compliance and procurement governance globally.
• Financial Stewardship & Cost Optimization
  • Own and manage the global facilities and administration budget, identifying cost efficiencies without sacrificing quality or service levels.
  • Drive measurable cost savings through vendor rationalization, lease negotiations, and process efficiencies.
  • Implement a cost-per-utilization-hour framework across lines of business and sites to assess real performance and ROI.
  • Partner with FP&A to forecast, track, and report administrative expenditures against budget.
• Cross-Functional Collaboration
  • Partner with Studio Operations, IT, Finance, and People Ops to align space, hardware, and logistics needs with business goals.
  • Act as the central point of coordination between regional facilities leads and global operations leadership.
  • Support sustainability initiatives across all facilities and logistics channels.

10+ years of experience in global administration, facilities management, or operational leadership, ideally across multi-region organizations. Proven record of implementing global process improvements and achieving significant cost savings. Strong background in vendor evaluation, negotiation, and contract management. Experience in asset-intensive industries (creative production, technology, or media) preferred. Analytical and data-driven, with experience building KPI dashboards and operational scorecards. Highly collaborative, with excellent communication and stakeholder management skills.

Competitive Salary + Benefits. Dynamic, multicultural and fun environment. You will be working for the world's leading provider of game services. We empower our people and offer regular progression opportunities to ensure our employees flourish.