At a Glance
- Tasks: Lead relationships in speech and AI, translating tech needs into clear plans.
- Company: Join Side, a global leader in game development and creative solutions.
- Benefits: Enjoy flexible work, competitive salary, healthcare, and professional growth.
- Other info: Be part of a collaborative culture with international exposure.
- Why this job: Make an impact in the exciting world of speech technology and AI.
- Qualifications: 5+ years in speech tech or AI/ML, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Side
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
We’re seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability. This is not a pure sales role. It requires strong technical credibility and a customer-first mindset.
What You’ll Do
- Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain.
- Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.
- Translate complex technical requirements into clear internal delivery plans and execution roadmaps.
- Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams.
- Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support.
- Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies.
- Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap.
- Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk.
- Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution.
- Identify risks early, elevate appropriately, and maintain transparency across stakeholders.
- Build long‑term trust through responsiveness, clarity, and professionalism in complex enterprise environments.
Qualifications
- 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies.
- Experience working with large technology platforms or enterprise AI customers.
- Technical fluency in deep learning‑based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.
- Strong understanding of annotation workflows, dataset management, and model evaluation concepts.
- Comfort engaging directly with engineering, ML, and product stakeholders.
- Strong communication skills with the ability to bridge technical and operational teams.
- Commercial awareness and structured account management discipline within enterprise environments.
Benefits
- Competitive base salary
- Flexible working arrangements
- Annual leave plus public holidays
- Private healthcare options
- Life assurance and income protection coverage
- Professional development support and learning opportunities
- International exposure across global teams and clients
- A collaborative, people‑first culture within a growing global organization
Account Manger - Speech & AI Technologies employer: Sideglobal
At Side, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the fast-paced world of speech and AI technologies. Our employees benefit from flexible working arrangements, comprehensive professional development support, and the opportunity to engage with global teams and clients, fostering both personal and career growth. Join us to be part of a people-first organisation where your contributions are valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manger - Speech & AI Technologies
✨Tip Number 1
Network like a pro! Reach out to people in the speech and AI tech space on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience with TTS, ASR, and other relevant technologies in detail during interviews. We want to see your technical fluency shine through!
✨Tip Number 3
Be proactive! If you know someone at Side or have connections in the gaming industry, don’t hesitate to ask for a referral. It’s a great way to get noticed and land that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Account Manger - Speech & AI Technologies
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in speech technology and AI/ML services, and show us how your skills align with what we're looking for.
Showcase Your Technical Fluency:We want to see your understanding of TTS, ASR, and other relevant technologies. Use specific examples from your past work to demonstrate your technical credibility and how you've engaged with engineering and product teams.
Communicate Clearly:Your written application should reflect strong communication skills. Be clear and concise, especially when explaining complex concepts. This will help us see how you can bridge the gap between technical and operational teams.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Sideglobal
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of speech technology, AI/ML services, and the specific tools mentioned in the job description. Being able to discuss TTS, ASR, and model training pipelines confidently will show that you’re technically fluent and ready to engage with client stakeholders.
✨Understand the Client's Needs
Before the interview, research Side and their major enterprise technology partners. Understand their products and how they fit into the speech and AI ecosystem. This will help you translate complex technical requirements into clear plans during the interview, demonstrating your customer-first mindset.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage relationships and solve problems. Think of examples from your past experience where you’ve successfully navigated complex situations or aligned client expectations with operational capabilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since this role requires bridging technical and operational teams, practice explaining complex concepts in simple terms. During the interview, focus on clarity and professionalism in your responses. This will highlight your strong communication skills and ability to build long-term trust with stakeholders.
