At a Glance
- Tasks: Support global operations by translating and crafting communications for games and websites.
- Company: Join a leading global provider of specialist services in the gaming industry.
- Benefits: Enjoy remote work, competitive pay, holidays, and exciting team competitions.
- Other info: Inclusive workplace with a focus on employee wellbeing and community support.
- Why this job: Be part of a diverse team, working on top game titles while making a real impact.
- Qualifications: Fluent in English and Japanese, with strong writing skills and a passion for gaming.
The predicted salary is between 24000 - 36000 € per year.
Operations Support Agent
Monday - Friday, 8:00 - 16:30
3-Month Fixed Term Contract
Remote
The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.
Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.
Responsibilities :
- Provides translation of customer facing in-game notifications, social media posts, and more.
- Help communicate game bugs, customer issues, and community feedback to teams in Japan.
- Provides translation and coordination for communication between Japan staff and US staff.
- Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.
- Utilize company tools to provide both direct and indirect support to customers.
Requirements
- Minimum High School diploma, 4-year degree at an accredited university preferred.
- Fluent or near-fluent in English, business-level Japanese.
- Experience with mobile and online games professionally or personally.
- Strong writing ability in English and Japanese.
Benefits
- You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
- Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages.
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.
Japanese Operations Support Agent employer: Side
As a leading global provider of specialist services to the games industry, we pride ourselves on fostering a collaborative and inclusive work culture that celebrates diversity. Our Operations Support Agents enjoy competitive remuneration, a supportive community, and extensive employee wellbeing programmes, all while working remotely and contributing to some of the biggest game titles in the world. With opportunities for professional growth and regular team competitions, we ensure that our employees feel valued and engaged in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Japanese Operations Support Agent
✨Tip Number 1
Familiarise yourself with the gaming industry, especially mobile and online games. Understanding current trends and popular titles can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your translation skills by practising translating various types of game-related content. This could include in-game notifications or social media posts to demonstrate your fluency in both English and Japanese.
✨Tip Number 3
Network with professionals in the gaming industry, particularly those who work in operations or support roles. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully communicated between teams or resolved issues. Highlighting your problem-solving skills will be crucial for this role.
We think you need these skills to ace Japanese Operations Support Agent
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Operations Support Agent position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Language Skills:Since fluency in English and business-level Japanese is crucial, make sure to emphasise your language proficiency in both languages. Include specific examples of how you've used these skills in previous roles or experiences.
Showcase Relevant Experience:If you have experience with mobile or online games, mention it! Detail any relevant roles or projects that demonstrate your understanding of the gaming industry and your ability to communicate effectively across teams.
Craft a Strong Cover Letter:Write a compelling cover letter that explains why you're interested in the role and how your background makes you a great fit. Use this opportunity to express your passion for gaming and your commitment to providing excellent support.
How to prepare for a job interview at Side
✨Showcase Your Language Skills
Since the role requires fluency in both English and Japanese, be prepared to demonstrate your language proficiency. You might be asked to translate a short text or respond to questions in both languages during the interview.
✨Familiarise Yourself with Gaming Terminology
Understanding gaming jargon is crucial for this position. Brush up on common terms used in mobile and online games, as well as any specific terminology related to customer support and operations.
✨Highlight Your Writing Skills
The job involves crafting communications, so be ready to discuss your writing experience. Bring examples of your work, whether it's translations, social media posts, or other relevant content that showcases your ability to write clearly and effectively in both languages.
✨Demonstrate Team Collaboration Experience
This role requires coordination between various teams. Share examples from your past experiences where you successfully collaborated with others, especially in multicultural environments, to resolve issues or improve processes.
