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- Tasks: Lead the management of Waverley Abbey House and ensure top-notch hospitality services.
- Company: Join Waverley Abbey, a place dedicated to creating meaningful encounters with God through exceptional service.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and community connection.
- Why this job: Be part of a mission-driven team that values kindness and excellence in customer service.
- Qualifications: Must be a practising Christian aligned with our Statement of Faith; experience in hospitality is a plus.
- Other info: Applications may close early, so apply soon with your CV and cover letter!
The predicted salary is between 36000 - 60000 £ per year.
We dream of Waverley Abbey becoming a destination of encounter with God, providing a world-class service in all areas of hospitality, centred around simple excellence. A 5-star experience that allows each guest to understand that they are important to us, and we are here to serve them with kindness and excellence in customer service, which guests will feel in abundance. Guests will leave Waverley Abbey feeling restored, revived and refreshed, knowing that they are now part of our connected family.
The House Manager at Waverley Abbey House is responsible for the overall management and operation of the House and departments within it (including Reception, Reservations, Housekeeping, and Catering). The position collaborates with the Events Manager and the Food and Beverage Operations Manager to ensure the overall operation of the House and Estate is maintained daily and that the needs of the employees and guests are met and exceeded.
This role holds a Genuine Occupational Requirement under Schedule 9 of the Equality Act 2010 to be a practising Christian who assents to Waverley Abbey’s Statement of Faith.
If you’d like to apply, please provide your CV and a cover letter that directly addresses the requirements of the job description, including why you are interested in the role. We reserve the right to close applications early.
Please note, an appointment will be subject to:
- Evidence of Right to Work in the UK
- Satisfactory references
- A satisfactory Enhanced DBS disclosure (where applicable)
- Meeting Occupational Requirement criteria
- Satisfactory completion of a probationary period
Head of House and Operations employer: Side Hamburg
Contact Detail:
Side Hamburg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of House and Operations
✨Tip Number 1
Familiarise yourself with Waverley Abbey's mission and values. Understanding their vision of providing a world-class service in hospitality will help you align your experience and skills with their goals during the interview.
✨Tip Number 2
Network with current or former employees of Waverley Abbey. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your leadership and operational management skills. Be ready to discuss how you've successfully managed teams and improved service delivery in previous roles.
✨Tip Number 4
Showcase your understanding of the hospitality industry trends and challenges. Being knowledgeable about current best practices will impress the hiring team and show that you're proactive about staying informed.
We think you need these skills to ace Head of House and Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and person specifications. Make sure you understand what it means to provide a 5-star experience and how your skills align with the expectations of the House Manager position.
Tailor Your Cover Letter: Craft a cover letter that directly addresses the requirements outlined in the job description. Highlight your relevant experience in hospitality management and explain why you are passionate about the role and Waverley Abbey's mission.
Showcase Your Christian Values: Since this role has a Genuine Occupational Requirement for a practising Christian, ensure your application reflects your faith and how it aligns with the values of Waverley Abbey. This could be through personal anecdotes or experiences that demonstrate your commitment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Side Hamburg
✨Understand the Vision
Familiarise yourself with Waverley Abbey's mission to create a world-class service in hospitality. Be prepared to discuss how your values align with their vision of providing kindness and excellence in customer service.
✨Showcase Your Leadership Skills
As the Head of House and Operations, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams and improved operations, particularly in hospitality settings.
✨Emphasise Team Collaboration
Highlight your experience working collaboratively with different departments, such as Reception, Housekeeping, and Catering. Discuss how you can ensure seamless operations and meet the needs of both employees and guests.
✨Address the Genuine Occupational Requirement
Since this role has a Genuine Occupational Requirement for a practising Christian, be ready to articulate your faith and how it influences your approach to hospitality and service. This will demonstrate your alignment with the organisation's core values.
