Practice Administrator in Sidcup

We are looking for an organised, reliable and enthusiastic Practice Administrator to join our busy and friendly team at Sidcup Medical Centre. This is a varied role providing administrative support across the Practice and would suit someone who enjoys working as part of a team, has excellent attention to detail and takes pride in producing accurate, high-quality work. An important part of the role will involve learning how to process incoming clinical documents and correspondence and record relevant information accurately within patients' clinical records. Full training will be provided, together with competency assessments before this work is undertaken independently. Previous NHS or General Practice experience would be an advantage but is not essential. We are particularly interested in candidates with strong administrative and IT skills who are willing to learn and develop within the role.

Main duties of the job

• The successful candidate will undertake a broad range of administrative duties to support the effective day-to-day running of the Practice.
• A key responsibility will be processing incoming clinical documents and correspondence, ensuring information is accurately recorded, filed and directed to the appropriate clinician or team when further action is required.
• Other responsibilities will include managing administrative emails, maintaining accurate records and filing systems, preparing correspondence, supporting patient registrations and record updates, and assisting with medical reports and other documentation.
• The role will involve regular use of clinical and administrative IT systems and working closely with members of our clinical, administrative and management teams.
• The post-holder may also provide reception or other administrative support when required.

About us

Sidcup Medical Centre is a busy GP Practice providing primary care services to our local patient population across five Practice sites. We have a diverse team of clinical, administrative and support staff who work together to provide high-quality patient care. Our administrative teams play an important role in ensuring information is processed accurately, patients are supported effectively and our clinical teams have the information they need. We value professionalism, accuracy, confidentiality, teamwork and a willingness to learn.

The successful candidate will receive training and support to become confident in our systems and processes, including the processing and annotation of clinical correspondence. As we operate across five sites, flexibility is essential. The successful candidate will be required to work at any of our Practice sites according to the operational needs of the Practice. This is an excellent opportunity for an experienced administrator who would like to develop their skills and become a valued member of a busy and supportive General Practice team.

Job responsibilities

• Provide day-to-day administrative support to the Practice Management Team and wider Practice team.
• Manage incoming emails in line with the processes in place within the Practice.
• Prepare letters, reports and other documentation as required.
• Maintain accurate digital filing systems and administrative records.
• Assist with general Practice administration and other reasonable duties required to support the effective running of the Practice.

Person Specification

• Strong administrative experience, preferably in a busy environment.
• Excellent organisational and time-management skills.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office, with the ability and willingness to learn clinical and document-management systems.
• Ability to follow detailed procedures and apply training consistently.
• Ability to handle confidential and sensitive information appropriately.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritise workload and work effectively under pressure.
• Willingness to complete training and competency assessments relating to document processing and annotation.