At a Glance
- Tasks: Provide expert technical support and optimise solutions for a key customer in the UK.
- Company: Join a global leader in trust technologies with a mission that matters.
- Benefits: Work on impactful projects, collaborate with experts, and enjoy a supportive environment.
- Other info: Flexible work environment with opportunities for travel and career growth.
- Why this job: Be at the strategic heart of innovation and make a real difference.
- Qualifications: Degree in a relevant field and experience in customer-facing technical support.
The predicted salary is between 45000 - 55000 £ per year.
To strengthen our global Technical Assistance team, we are looking for a Technical Adviser to provide high-level technical support and expertise to a key strategic customer in the United Kingdom. Reporting to the Technical Customer Support Director, you will be based at our customer's site, located approximately 45 minutes from London by public transport, in the county of Hampshire. In this role, you will act as a trusted technical partner and ensure the successful implementation and optimization of SICPA's solutions. Through your expertise and customer-centric approach, you will contribute directly to customer satisfaction, operational excellence, and long-term partnership success.
Your Responsibilities
- Provide expert technical support and advisory services to the customer, including:
- Supporting and advising the customer in the design and development of security ink formulations.
- Providing expertise on the integration of ink formulations throughout the design lifecycle, from digital proofs and printing proofs to industrial-scale production formulations.
- Acting as the primary technical point of contact on-site, responding to technical inquiries and coordinating with SICPA subject-matter experts when required.
- Identifying, analyzing, and resolving technical challenges while strengthening the customer’s technical knowledge and capabilities.
- Ensuring the optimal use and performance of SICPA products and solutions, while identifying opportunities for continuous improvement.
- Contributing to high levels of customer satisfaction through proactive support and close collaboration with both customer and SICPA stakeholders.
- Preparing technical visit reports, activity reports, and follow-up actions, ensuring timely and effective communication.
- Managing technical product complaints and non-conformities, ensuring efficient resolution, proper documentation, and continuous improvement.
- Supporting technical validation activities and customer projects, in collaboration with SICPA's technical teams when required.
Profile
- Degree in Chemistry, Chemical Engineering, Printing Technology, Materials Science, or a related technical discipline.
- Experience in the chemical, ink, coatings, packaging, security printing, or printing industries; experience in customer-facing technical support is considered a strong asset.
- Proven ability to manage multiple priorities in a dynamic and international environment.
- Strong analytical and problem-solving skills, combined with a hands-on and pragmatic mindset.
- Excellent communication and interpersonal skills, with the ability to build credibility and trusted relationships with both internal and external stakeholders.
- Strong customer orientation, integrity, and commitment to service excellence.
- Flexible and willing to travel occasionally to SICPA or customer's locations as required.
- Fluent in English.
- Driving license.
Why Join Us?
- Join a global leader in trust technologies with a mission that matters.
- Be at the strategic heart of a financially sound and innovation-driven company.
- Collaborate with high-level experts and work on impactful international projects.
- Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.
Technical Adviser in Hampshire employer: SICPA
SICPA is an exceptional employer that offers a unique opportunity to work as a Technical Adviser in Hampshire, just a short commute from London. With a strong focus on innovation and customer satisfaction, employees benefit from a collaborative work culture that encourages autonomy and professional growth. Joining SICPA means being part of a global leader in trust technologies, where your expertise will directly contribute to impactful projects and long-term partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Adviser in Hampshire
✨Get Involved in the Chemistry Community
Engage with local chemistry societies and attend their events. Whether it's a conference or a seminar, these gatherings can be gold mines for networking and spotting job openings at companies like SICPA. Plus, being face-to-face with industry professionals can leave a lasting impression!
✨Utilise Online Platforms for Chemistry Jobs
Don’t just rely on mainstream job boards. Sites like Chemistry World and Chemjobs are specifically geared for our field. Set up alerts for new openings at places like SICPA to be the first to apply!
✨Showcase Your Research & Projects
Create a professional online portfolio that highlights your chemistry projects or research. This could be a blog or a simple website that showcases your skills and experience. When you apply to SICPA, you want them to see what you can do beyond the CV.
✨Connect With Recruiters Specialised in Chemistry
Reach out to recruitment agencies that focus on the chemistry sector. They often have inside tracks on job openings at companies like SICPA and can provide valuable advice tailored to full-time roles in our industry. Don't be shy to ask for insights!
We think you need these skills to ace Technical Adviser in Hampshire
Some tips for your application 🫡
Show Off Your Lab Skills:When applying for a chemistry position, make sure to highlight any lab experience you've got. Mention specific techniques and instruments you've worked with, as they can set you apart from other candidates. For us, demonstrating your practical skills is as important as your theoretical knowledge!
Tailor Your CV to Chemistry:It's essential to structure your CV in a way that’s appealing for a chemistry role. Highlight relevant projects, research publications, and coursework that demonstrate your expertise. If you’ve completed specific certifications, make sure to list those as well—they can really boost your chances!
Craft a Chemistry-Focused Cover Letter:In your cover letter, share your enthusiasm for the field of chemistry and why you want to work at SICPA. Talk about any research or projects that inspire you, and express your willingness to contribute to the team. We love seeing genuine passion for chemistry in applications!
Include Relevant References:Since chemistry roles can be quite specific, having reference letters from professors or previous employers in the field can be a huge plus. Make sure to include contacts who can vouch for your skills and dedication, as it adds credibility to your application.
How to prepare for a job interview at SICPA
✨Know Your Experiments
Get ready to chat about your hands-on experience in the lab. We should be prepared to discuss specific experiments we've conducted, the results, and any challenges we faced. This shows them we don't just know the theory but can apply it in practice!
✨Master the Technical Speak
Brush up on the relevant terminology and concepts in chemistry. Make sure we can discuss different chemical processes, analytical techniques, and safety protocols fluently, as they might throw some technical questions our way. Being precise and confident can really set us apart!
✨Show Off Your Projects
Make a portfolio showcasing our best lab work and any research projects we've been involved in. It's a great way to demonstrate our skills and passion for chemistry. We should tailor it to highlight the aspects most relevant to SICPA and the Technical Adviser role.
✨Be Ready for Problem Solving
Expect some scenario-based questions where we might need to solve chemical problems on the spot. They could ask about unexpected results or how to improve a process. Let's practice thinking on our feet and explaining our thought process clearly!
