At a Glance
- Tasks: Oversee IT service delivery across Northern Europe, ensuring efficiency and alignment with business needs.
- Company: Join Sibelco, a leader in sustainable materials with a commitment to innovation and community.
- Benefits: Permanent position with opportunities for growth, collaboration, and a diverse work environment.
- Other info: Embrace a culture of diversity and inclusion while enjoying travel opportunities across Northern Europe.
- Why this job: Make a meaningful impact by managing IT services that power progress across various industries.
- Qualifications: Bachelor's degree in IT or related field and 5 years of relevant experience required.
The predicted salary is between 60000 - 75000 £ per year.
Location: Talke
Sibelco, we advance life through materials. For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.
As a Service Delivery Manager for our Northern Europe region, you will be responsible for overseeing the delivery of IT services across multiple countries, clusters, and production sites. Acting as the primary interface between the business and Information Services, you will ensure that IT services are delivered efficiently, meet agreed service levels, and continuously evolve to support business objectives. Working closely with business stakeholders, internal IT teams, and external service providers, you will play a key role in managing the regional IT service portfolio, coordinating projects, and ensuring the successful deployment of applications, infrastructure solutions, and business process improvements across the region.
Responsibilities
- Partner with business stakeholders to understand priorities and ensure IT services effectively support business needs.
- Manage the regional IT service portfolio, overseeing service performance and ensuring compliance with agreed Service Level Agreements (SLAs).
- Coordinate external service providers and internal teams to deliver high‑quality IT services and resolve operational issues.
- Lead local and regional IT projects, ensuring the successful deployment of applications, infrastructure, and business process solutions.
- Monitor service performance, drive continuous improvement initiatives, and maintain accurate service catalogues and documentation.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline (or equivalent professional experience).
- At least 5 years of experience in IT Service Delivery, IT Operations, or Infrastructure Management within an international, multi‑site environment.
- Proven experience managing external service providers, IT projects, and business stakeholders across multiple locations.
- Strong knowledge of IT Service Management best practices (ITIL) and experience working in outsourced IT environments.
- Excellent communication skills, fluency in English, and willingness to travel across the Northern Europe region (approximately 40%).
Employee Type Permanent
Why Join Us? Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team.
EEO Statement At Sibelco, we recognise the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people brings an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees grow and reach their full potential. We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.
Service Delivery Manager Northern Europe employer: Sibelco UK Ltd
At Sibelco, we pride ourselves on being an exceptional employer that fosters a culture of innovation, collaboration, and personal growth. Located in Talke, our team enjoys a supportive environment where diverse perspectives are valued, and employees are empowered to make a meaningful impact across various industries. With a commitment to sustainability and continuous improvement, we offer ample opportunities for professional development and the chance to work on exciting projects that drive progress in the field of specialty industrial minerals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager Northern Europe
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sibelco UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sibelco UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sibelco UK Ltd!
✨Direct Apply to Sibelco UK Ltd
Let's not forget to apply directly through the Sibelco UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager Northern Europe
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sibelco UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sibelco UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sibelco UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
