At a Glance
- Tasks: Handle incoming calls and book appointments for patients with a focus on customer experience.
- Company: Established private healthcare company in Denbighshire with a supportive team.
- Benefits: Competitive pay of £12.71 per hour and potential for permanent position.
- Other info: Full-time hours with a Monday to Friday schedule, perfect for work-life balance.
- Why this job: Join a dynamic team and make a difference in people's healthcare journeys.
- Qualifications: Customer service experience is a plus, but not essential; strong organisational skills needed.
The predicted salary is between 26500 - 26500 € per year.
Siamo Recruitment is recruiting a Contact Centre Advisor for a well‑established private healthcare company based in Denbighshire. The role is on a temporary‑to‑permanent basis.
Location: Denbighshire
Pay: £12.71 per hour for the first 12 weeks
Hours: 40 hours per week, Monday‑Friday between 8:00 am and 6:00 pm
Key responsibilities:
- Take incoming calls.
- Liaise with patients and hospitals to book appointments.
- Provide a five‑star customer experience.
What we are looking for:
- Previous customer service experience desirable but not essential.
- Available to start as soon as possible.
- Strong attention to detail and organisational skills.
If this role sounds like a great fit for you, please apply below or get in touch with Erin via email or telephone.
Contact Centre Advisor in London employer: Siamo Recruitment
Join a well-established private healthcare company in Denbighshire, where you will be part of a supportive and dynamic team dedicated to providing exceptional customer service. With a focus on employee growth and development, this role offers a pathway to permanent employment and the chance to make a meaningful impact in the lives of patients. Enjoy a positive work culture that values attention to detail and organisational skills, all while working Monday to Friday with competitive pay.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in London
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you can demonstrate your skills and experience, even if you haven't worked in a contact centre before.
✨Tip Number 3
Dress smartly for your interview! First impressions matter, and looking professional can set the right tone for the conversation.
✨Tip Number 4
Don't forget to follow up after your interview. A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position!
We think you need these skills to ace Contact Centre Advisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any customer service experience you have, even if it's not directly related. We want to see how your skills can shine in a contact centre role!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you're excited about the role and how you can provide that five-star customer experience.
Show Off Your Attention to Detail:In a contact centre, details matter! Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Siamo Recruitment
✨Know the Company
Before your interview, take some time to research the healthcare company you're applying to. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
As a Contact Centre Advisor, you'll likely face various customer service scenarios. Prepare for questions about how you would handle difficult calls or manage patient inquiries. Practising these scenarios can help you respond confidently during the interview.
✨Highlight Your Skills
Make sure to emphasise your attention to detail and organisational skills. Think of specific examples from your past experiences where you've demonstrated these abilities, as they are crucial for providing that five-star customer experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
