At a Glance
- Tasks: Provide top-notch customer service via phone and face-to-face interactions.
- Company: Join a well-established company in Conwy with a focus on customer satisfaction.
- Benefits: Permanent role with competitive pay and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and communication.
- Why this job: Make a difference by helping customers and providing essential support.
- Qualifications: Fluent Welsh speaker with call centre experience preferred.
The predicted salary is between 25185 - 26509 £ per year.
Siamo Recruitment are looking to hire a fluent Welsh speaking Customer Service Advisor for one of our well-established clients in Conwy. As a customer service advisor, your role will be to act as a frontline representative, handling telephone and face-to-face enquiries in a professional and customer-focused manner. You will liaise effectively with internal departments and external organisations to ensure accurate information, advice, and support is provided at the first point of contact. You will assist with general administrative duties including maintaining and updating records, preparing correspondence, and supporting communication activities such as mail-outs and customer profiling.
Responsibilities:
- Customer Service - primarily call centre/phones
- Responding to requests and queries via phone & email
- Covering areas such as housing applications, property repairs, complaints, and general enquiries
- Providing advice, support, and signposting to relevant services or internal teams to ensure the best possible resolution
- To provide occasional reception cover
- Ensuring all visitors and callers receive a positive first point of contact experience
Duties:
- Supporting office operations in accordance with policies and procedures
- Managing visitor security protocols
- Handling incoming and outgoing mail
- Processing deliveries
- Securely receiving and managing confidential tender documentation
In order to be successful in this Customer Service Advisor role, you will need to be fluent in Welsh and preferably have previous call centre/high phone call experience.
Welsh Speaking Customer Service in Conwy employer: Siamo Recruitment
Siamo Recruitment offers a dynamic and supportive work environment for PPT Drivers in Corby, where employees are valued and encouraged to grow. With competitive pay rates and opportunities for overtime, our night shift roles provide flexibility and a strong sense of community among team members. Join us to be part of a company that prioritises safety, efficiency, and employee development.
