At a Glance
- Tasks: Deliver proactive housing management and support tenants in sustaining their tenancies.
- Company: Join a well-established organisation dedicated to community development.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage with the community and improve services.
- Why this job: Make a real difference in people's lives and help build thriving communities.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Siamo Recruitment are looking to hire an experienced Housing Officer for one of our well established clients in Conwy.
Job Purpose
To deliver a proactive and holistic housing management service to the clients' tenants that promotes the development of sustainable tenancies and thriving communities. To adopt an innovative and collaborative approach to housing management engaging all of the client and Creating Enterprise teams. Ensure that tenants have all the help and advice they need to sustain their tenancy and remain safe in their homes. Continuously seeking to improve services through listening to feedback from tenants and acting upon them.
Focus/Key Responsibilities
- To be the main point of contact for the management of all tenancy matters and take ownership in the resolution of queries, requests, and complaints.
- Possess an understanding of patch make up, needs and issues through regular presence in the community engaging with tenants and promoting a safe/well maintained community.
- Proactively manage all levels of tenancy arrears through regular engagement, support, and progression of relevant actions at the earliest opportunity.
- Proactively manage all levels of antisocial behaviour with prompt intervention and regular engagement with key stakeholders to ensure issues are managed and progressed minimising delay.
- Ensure tenants identified as struggling with any issues that affect their ability to manage their tenancy are swiftly signposted to the relevant services and health and safety concerns escalated without delay.
- Work with Creating Enterprise and other key services to listen to tenant and stakeholder feedback and drive forward suggestions for continuous improvement for the benefit of tenants.
- Engage with local elected members to ensure that community issues and information is being regularly communicated and shared.
- Maintain regular, accurate and up to date records of tenancy matters and key information utilising technology to promote a paperless and more efficient service where possible.
Essential
- 3 GCSEs (or equivalent) passes at Grade C or above to include Maths and English.
- Enhanced DBS.
- Experience of working in a housing related or related field.
- Experience of working in a customer facing environment.
- Interpersonal skills, to deal sensitively and professionally with tenants experiencing difficulties.
- Ability to work on your own initiative, as well as part of a small team.
- Ability to analyse and interpret policies and information.
- Ability to plan and prioritise own workload to agreed outcomes.
- Ability to negotiate and apply reasoning tactics when working under pressure in order to persuade and engage tenants effectively.
- Microsoft Office; Word, Excel, Outlook (Basic User Level).
- The ability to communicate fluently both verbally and in writing through the medium of English.
- Ability to drive in the UK with access to own vehicle.
Highly Desirable
- Experience of Enforcement Processes.
- Evidence of Continued Professional Development.
- Understanding of rent arrears recovery and debt recovery methods.
- Experience of providing advice and guidance to people of all social backgrounds.
- Experience of working with vulnerable clients.
- The ability to communicate fluently both verbally and in writing through the medium of Welsh.
If interested in applying please click "APPLY" or contact Erin Bush directly on 01745 88 77 88 or e.bush@siamogroup.com.
Housing Officer (FTC MARCH 2027) in Conwy employer: Siamo Recruitment
Siamo Recruitment is an exceptional employer, offering a supportive and collaborative work environment in Conwy, where you can make a real difference in the lives of tenants. With a strong focus on employee growth and continuous improvement, we encourage our Housing Officers to engage with the community and develop innovative solutions for sustainable tenancies. Our commitment to listening to feedback ensures that you will be part of a team that values your input and strives for excellence in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (FTC MARCH 2027) in Conwy
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Siamo Recruitment, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Siamo Recruitment and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer (FTC MARCH 2027) in Conwy
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Siamo Recruitment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Siamo Recruitment
✨Get to Know Public Sector Values
Before your interview with Siamo Recruitment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Siamo Recruitment.
