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- Tasks: Handle incoming calls and book appointments for patients with a focus on customer experience.
- Company: Established private healthcare company in Denbighshire with a supportive team.
- Benefits: Competitive pay of £12.71 per hour, with potential for permanent position.
- Other info: 40 hours a week, Monday to Friday, with opportunities for growth.
- Why this job: Join a rewarding role where you can make a difference in people's healthcare journeys.
- Qualifications: Customer service experience is a plus, but not essential; strong attention to detail required.
The predicted salary is between 26500 - 27500 £ per year.
Siamo Recruitment is recruiting a Contact Centre Advisor for a well‑established private healthcare company based in Denbighshire. The role is on a temporary‑to‑permanent basis.
Location: Denbighshire
Pay: £12.71 per hour for the first 12 weeks
Hours: 40 hours per week, Monday‑Friday between 8:00 am and 6:00 pm.
Key responsibilities:
- Take incoming calls.
- Liaise with patients and hospitals to book appointments.
- Provide a five‑star customer experience.
What we are looking for:
- Previous customer service experience desirable but not essential.
- Available to start as soon as possible.
- Strong attention to detail and organisational skills.
If this role sounds like a great fit for you, please apply below or get in touch with Erin via email e.bush@siamogroup.com or tel 01745 887788.
Contact Centre Advisor employer: Siamo Recruitment
Contact Detail:
Siamo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you can demonstrate your attention to detail and organisational skills through real-life examples.
✨Tip Number 3
Dress appropriately for the interview, even if it's a virtual one. First impressions matter, and looking professional can boost your confidence and set the right tone.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation and reiterate your interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience you have, even if it's not directly related. We want to see how your skills can shine in a contact centre role!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you're excited about the Contact Centre Advisor position.
Show Off Your Attention to Detail: In your application, demonstrate your strong attention to detail. Whether it's through your CV formatting or the way you answer questions, we love seeing candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Siamo Recruitment
✨Know the Company
Before your interview, take some time to research the healthcare company you're applying to. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Customer Scenarios
As a Contact Centre Advisor, you'll be dealing with patients and booking appointments. Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult calls or ensure a five-star experience, and be ready to share these examples during your interview.
✨Highlight Your Skills
Make sure to emphasise your attention to detail and organisational skills. These are crucial for the role. Prepare specific examples from your past experiences where you've demonstrated these skills, as this will help you stand out as a candidate who can excel in the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the team dynamics, training opportunities, or what a typical day looks like for a Contact Centre Advisor.