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- Tasks: Provide top-notch customer service in Welsh, handling queries and administrative tasks.
- Company: Join a well-established company in Conwy with a strong reputation.
- Benefits: Enjoy a permanent role with competitive pay and supportive work environment.
- Other info: Great opportunity for career growth in a friendly team.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Fluent Welsh speaker with excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Siamo Recruitment are looking to hire a fluent Welsh speaking Customer Service Advisor for one of our well-established clients in Conwy. As a customer service advisor, your role will be to act as a frontline representative, handling telephone and face-to-face enquiries in a professional and customer-focused manner.
Responsibilities include but are not limited to:
- Responding to requests and queries via phone
- Liaising effectively with internal departments and external organisations to ensure accurate information, advice, and support is provided at the first point of contact
- Assisting with general administrative duties including maintaining and updating records, preparing correspondence, and supporting communication activities such as mail-outs and customer profiling
Welsh Speaking Customer Service employer: Siamo Recruitment a division of Siamo Group
Contact Detail:
Siamo Recruitment a division of Siamo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service
✨Tip Number 1
Make sure you brush up on your Welsh language skills! Being fluent is key, so practice common customer service phrases and scenarios. This will help you feel more confident when speaking with customers.
✨Tip Number 2
Research the company you're applying to. Knowing their values and services can give you an edge during interviews. Plus, it shows you're genuinely interested in the role!
✨Tip Number 3
Prepare for common customer service questions. Think about how you'd handle difficult situations or complaints. We all know that a calm and professional approach goes a long way!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Welsh Speaking Customer Service
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires fluent Welsh, make sure to highlight your language skills right at the start. We want to see how you can use your Welsh in a customer service setting, so don’t hold back!
Be Customer-Focused: In your application, emphasise your experience in handling customer queries and providing top-notch service. We love candidates who can demonstrate their ability to keep customers happy and informed.
Keep It Professional: Remember, this is a professional role! Use a clear and concise writing style in your application. We appreciate well-structured responses that reflect your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Brush Up on Your Welsh
Since this role requires fluent Welsh speaking, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Welsh to boost your confidence.
✨Know the Company Inside Out
Research the company you're interviewing with. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to discuss your previous experiences and how they relate to the responsibilities of the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a customer service advisor, communication is key. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Practice clear and concise responses, and don’t forget to smile – it can be heard in your voice!