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- Tasks: Manage wheelie bin collections and ensure top-notch customer service.
- Company: Join a leading waste management company in Leicester.
- Benefits: Enjoy a competitive salary, pension, and 20 days annual leave.
- Why this job: Make a difference in waste management while developing your skills.
- Qualifications: Confident communicator with strong organisational skills and geographical knowledge.
- Other info: Dynamic role with training provided and opportunities for growth.
The predicted salary is between 30000 - 35000 £ per year.
We are currently looking for a confident, customer-focused individual to join a waste management company based in Leicester, LE4. The role is managing scheduled wheelie bin collections and ensuring accurate information is logged on the required systems. You will be responsible for delivering the highest level of customer service, whilst routing collection to ensure maximum productivity of vehicles, while making sure everything is completed in a timely manner and with accurate invoicing.
Hours/Days of Work: Monday to Friday 09:00am – 17:00pm
Salary: £30,000 - £35,000 per Annum
Duties will include:
- Completing and sending quotations for new work/new customers via bespoke system quote module
- Liaising with Sales Dept on new work and quotes and following up with potential customers
- Inputting and managing/amending new and existing contracts by e-sign contracts, and on bespoke software
- Maintaining and updating Customer Price Matrices
- Updating and maintaining multiple trade rounds to ensure maximum efficiency of vehicles, rebooking work efficiently where required
- Reviewing and liaising with drivers as rounds are in progress and addressing issues efficiently and effectively
- Reviewing and liaising with customers as rounds are in progress and addressing issues efficiently, effectively and in a courteous manner
- Daily completion of bin rounds for invoicing in a timely manner
- Dealing with customer and invoice queries by phone and email, and other queries from customers in a timely, professional, and calm manner, also in conjunction with the Finance Team to ensure timely resolution of queries and issues
- Preparing and sending, and obtaining returned Annual Duty of Care documentation from Customers
- Raising credit notes for approval by Finance following customer queries
- Taking adhoc payments when required from customers
- Adding and removing and managing Customers on the Customer Portal
- Effectively managing sites on stop in conjunction with Finance, to reduce bad debt risk
- Liaising with third party suppliers for subcontracted work and booking on the system, and checking third party subcontracted costs to billed work
- Preparing and booking bin delivery schedules and collection schedules for new and lost customers
- Sending reports to customers, regular and adhoc as required
- Support team members in other areas of the business when required (eg skip hire bookings)
Requirements:
- Confident & good customer service and communication skills, phone and e-mail and face to face, with commercial awareness on decision making
- Experience of scheduling and diary keeping
- Strong organisational skills
- Ability to work in a fast paced environment, under pressure, multitask and have attention to detail
- Good geographical knowledge of Leicestershire and surrounding areas
- PC literate: Fleet management & Google Maps / Microsoft Office (Excel intermediate skills) / Email
- Training will be provided on the bespoke system software (Weighsoft)
Benefits:
- On-Site, secure parking
- Company pension
- 20 days Annual Leave Plus Bank Holiday
If you are interested in this role please apply now or alternatively call (phone number removed) for further information.
Trade Waste/Wheelie Bin Co-Ordinator employer: Siamo Recruitment a division of Siamo Group
Contact Detail:
Siamo Recruitment a division of Siamo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Waste/Wheelie Bin Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you get that interview, you can show them you're not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and scheduling. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which can help you stand out from the crowd.
We think you need these skills to ace Trade Waste/Wheelie Bin Co-Ordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since this role is all about delivering top-notch customer service, make sure to highlight your experience in this area. We want to see how you've handled customer queries and resolved issues in a calm and professional manner.
Be Organised and Detail-Oriented: This job requires strong organisational skills and attention to detail. When writing your application, give examples of how you've managed schedules or maintained accurate records in previous roles. We love a candidate who can juggle multiple tasks!
Know Your Stuff About Leicester: Having good geographical knowledge of Leicestershire is a big plus for us. If you’ve got local insights or experience working in the area, don’t forget to mention it! It shows you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of trade waste management. Familiarise yourself with wheelie bin collection processes and the importance of customer service in this role. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Organisational Skills
Since the role requires strong organisational skills and the ability to multitask, prepare examples from your past experiences where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritise work and handle unexpected challenges.
✨Brush Up on Local Knowledge
Having good geographical knowledge of Leicestershire is a must. Take some time to review maps and understand key areas relevant to the job. You might even want to mention specific locations during your interview to demonstrate your familiarity with the area.
✨Practice Customer Interactions
As customer service is a big part of this role, think about how you would handle various customer scenarios. Prepare for questions about dealing with complaints or queries, and practice responding in a calm and professional manner. This will help you convey your confidence and communication skills effectively.
