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- Tasks: Deliver exceptional customer service and manage enquiries across various platforms.
- Company: Join a growing client in Bedford with a supportive team culture.
- Benefits: Enjoy 25 days holiday, health cash plan, and annual performance bonuses.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Location: Bedford (Onsite with parking)
Salary: £30,000 - £32,000 per annum
Hours: Monday to Friday, 8:30am – 5:00pm or 9:00am – 5:30pm; Friday finish at 3:00pm
Holidays: 25 days annual leave plus Bank Holidays
Benefits: Health cash plan, Perkbox, annual company performance bonus
Our growing client is seeking a motivated Customer Service Administrator with experience in customer service, contact centres, or client-facing roles. You will be the first point of contact for customers, delivering exceptional service through managing enquiries, resolving issues efficiently, and ensuring a positive experience across phone, email, online platforms, and face-to-face interactions when required.
What you'll be doing:
- Process and manage sales orders received via email, ensuring adherence to scheduled dispatch dates.
- Handle incoming telephone and email enquiries, providing information on order progress, product pricing, and availability.
- Communicate accurately and promptly with customers, confirming purchase orders and schedule updates.
- Proactively manage customer complaints in line with company procedures, taking appropriate action to resolve issues while maintaining excellent customer support.
- Maintain digital filing of all sales order, billing, shipping, and customs documentation.
- Ensure confidentiality and compliance with data protection guidelines.
- Update customers with shipping notifications, tracking details, and proof of delivery (POD).
- Raise and print delivery notes for dispatch to accompany outgoing orders.
What We’re Looking For:
- Proven experience in a customer service, contact centre, or similar client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a calm, patient, and professional demeanor.
- Ability to work efficiently under pressure and manage challenging conversations.
- Proficient computer skills including Microsoft Office and email platforms.
- Strong organisational skills with great attention to detail.
- Sound knowledge of customer service principles and best practices.
If you are a dedicated customer service professional seeking a rewarding role in a supportive environment, we would love to hear from you. Apply today to join a dynamic team in Bedford!
Customer Service Administrator in Elstow employer: Siamo Recruitment a division of Siamo Group
Contact Detail:
Siamo Recruitment a division of Siamo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Elstow
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Elstow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled enquiries and resolved issues in the past, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Know Your Customer Service Basics
Brush up on customer service principles and best practices. Be ready to discuss how you've handled customer enquiries and complaints in the past, showcasing your problem-solving skills and calm demeanour.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that highlight your ability to communicate effectively. Think about times when you’ve had to explain complex information clearly or resolve misunderstandings.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage your workload and stay organised. You might want to share specific tools or methods you use to keep track of tasks, especially when handling multiple customer enquiries at once.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your customer service skills. Practice responding to common customer scenarios, focusing on maintaining a positive experience even in challenging situations.