At a Glance
- Tasks: Join a busy team to resolve customer queries and manage deliveries.
- Company: Dynamic transport hub in Desborough, NN14.
- Benefits: Earn £13.50 per hour with Monday to Friday hours.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Make a difference by helping customers and ensuring smooth operations.
- Qualifications: Strong communication skills and customer service experience required.
We are looking for a customer-focused individual to join a busy team based in Desborough, NN14. The role will involve answering emails (internal and external), dealing with customer and colleague queries and resolving effectively in a good timeframe. You will be expected to collate accurate information on the systems. You will be based in a busy transport hub where you will be responsible for checking deliveries have cleared and investigating missing deliveries as well as chasing outstanding deliveries and liaising with the depots.
Days & Hours
Monday to Friday 08:00am – 17:00pm
Main Duties
- Answering emails from both internal and external personnel
- Problem solving for clients, customers, and internal departments
- Meeting client and customer expectations
- Resolving customer and client queries
- Providing reports in a timely manner
- Checking deliveries have cleared on the system and investigating any issues
- Chasing outstanding deliveries
About You
- Excellent communication skills
- Customer service experience
- Ability to work in a fast-paced environment
- Experience using SAP
- IT literate; Microsoft Excel, PowerPoint, and Outlook
- Excellent attention to detail
- Good geographical knowledge
- Conscientious and hard-working
- Reliable with good timekeeping
If you are interested in this role please APPLY NOW or alternatively call for further information.
Customer Service Administrator in Desborough employer: Siamo Recruitment a division of Siamo Group
Join a dynamic team in Desborough as a Customer Service Administrator, where your contributions will be valued in a supportive and fast-paced environment. We prioritise employee growth with opportunities for skill development and career advancement, all while offering competitive pay and a collaborative work culture that fosters teamwork and innovation. Experience the unique advantage of working at a busy transport hub, where every day brings new challenges and the chance to make a real impact on customer satisfaction.
Contact Details:
Siamo Recruitment a division of Siamo Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Desborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siamo Recruitment a division of Siamo Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siamo Recruitment a division of Siamo Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Desborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siamo Recruitment a division of Siamo Group:Your cover letter is your chance to shine! Tell us why you want to work at Siamo Recruitment a division of Siamo Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siamo Recruitment a division of Siamo Group!
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
