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For Companies At a Glance
- Tasks: Assist customers with queries and deliver top-notch service in a dynamic environment.
- Company: Join a leading property management and security firm in Malmesbury.
- Benefits: Competitive pay, ongoing temporary role, and great on-site facilities.
- Why this job: Be part of a team that values safety and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Fast-paced role with opportunities for growth and development.
Siamo Recruitment has partnered with a leading property management and security firm based in Malmebury who are seeking a confident customer support advisor to join their team.
Before applying for this role, please read the following information about this opportunity found below.
As a customer support advisor, you will assist customers in answering their queries and be a vital part of the team in demonstrating the company values and delivering excellent customer service.
If you’re looking for a new challenge and are passionate about the safeguarding of people and property, apply now, we’d love to hear from you!
Hours: Monday – Friday 08:30am – 17:30pm
Salary: £12.38 p/h
The benefits of joining our client:
Competitive Salary
Temporary On-going
Good On-site facilities
This role will have the following responsibilities:
Answer incoming calls, assisting clients with requests and queries.
Make outbound calls to clients and service partners to follow up on work orders, updates, or issues.
Handle incoming emails via shared inboxes, ensuring timely responses and accurate documentation.
Log all client interactions accurately within the company’s CRM or service management system.
Raise and allocate jobs to appropriate service partners or field teams as required.
Close completed work orders, ensuring all details are correct and ready for invoicing.
Update service partner portals and internal systems with relevant job information and progress updates.
Monitor and respond to complaints, following the agreed escalation and resolution process.
Coordinate with on-site security officers, patrol teams, and maintenance contractors to ensure service delivery.
Prepare reports and maintain records in line with company procedures and service-level agreements.
The ideal candidate will have the following:
Be a confident communicator with excellent organisational skills.
Worked in a similar role before- Customer service
Have great attention to detail
The ability to work in a fast-paced environment where multitasking is essential.
Be computer literate with Microsoft Office.
Ability to handle multiple priorities calmly and professionally.
Team-oriented, proactive, and customer-focused.
A full UK Driving Licence is desirable
Likeminded job titles: Customer Support Specialist, Customer Service Representative, Customer Experience Advisor, Client Service Associate, Customer Care Agent, Service Desk Agent, Member Services Representative, Client Support Coordinator, Customer Relations Specialist and Customer Success Associate
Commutable from: Corston, Easton Grey, Sherston, Milbourne, Rodbourne, Long Newnton, Tetbury, Chippenham, Swindon, and Cirencester
Customer Support Advisor employer: Siamo Recruitment a division of Siamo Group
Contact Detail:
Siamo Recruitment a division of Siamo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common customer support scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested!
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot them a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Support Advisor role. Highlight any previous customer service experience and showcase your communication skills – we want to see how you can shine in this position!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you're passionate about customer support and how you align with our company values. We love a good story!
Show Off Your Attention to Detail: In customer support, details matter! Make sure your application is free from typos and errors. This shows us that you take pride in your work and can handle the responsibilities of the role with care.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Know the Company Inside Out
Before your interview, take some time to research the property management and security firm. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
As a Customer Support Advisor, you'll likely face various customer queries. Think about common scenarios you might encounter and prepare your responses. Practising how to handle complaints or tricky situations can really set you apart during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be ready to demonstrate your skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you need it. This shows that you’re proactive and engaged.
✨Highlight Your Multitasking Abilities
In a fast-paced environment, multitasking is key. Be prepared to discuss examples from your past experience where you successfully managed multiple priorities. This will reassure the interviewer that you can handle the demands of the role with ease.
