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For Companies At a Glance
- Tasks: Manage customer relationships and schedule internal engineers to support queries.
- Company: Join a thriving firm specializing in security and property management.
- Benefits: Enjoy hybrid work, annual bonuses, life insurance, and a supportive company culture.
- Why this job: Perfect for confident communicators eager to enhance customer experiences and grow professionally.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work with a dynamic team focused on safety and client satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within the security field. Our client manages a large protfolio of commercial properties ensuring site safety is managed and effectively supported. As the Customer Service Executive you will effectively manage the customer and site requirements accompanied with the scheduling of internal engineers to support with queries. from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role. If you're a confident communicator with an ability to provide a positive customer experience this is the position for you. You will be effectively managing the relationships between our clients engineers and their customers. Effectively managing their workloads and scheduling based upon priority and clients requests. What benefits do our client offer you? Hybrid working pattern offering 3 days working from home Annual Bonus Scheme 20 day annual leave entitlement with bank holidays Life Insurance Free onsite parking Company pension scheme Joining a fantastic company culture all working towards a joint goal This Customer Service Executive role will hold the below responsibilities: Managing customer relationships arranging quotes and relationship management Deal with inbound customer enquiries The processing and action of work orders compiled by their clients Managing a portfolio of clients requ…
Customer Service Executive employer: Siamo Recruitment a division of Siamo Group
Contact Detail:
Siamo Recruitment a division of Siamo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the security industry and the specific services offered by our client. Understanding their portfolio and how they manage site safety will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your communication skills and any previous experience in customer service roles. Be prepared to share examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Tip Number 3
Demonstrate your ability to prioritize tasks and manage workloads effectively. Think of instances where you've had to juggle multiple responsibilities and how you ensured that all clients' needs were met.
✨Tip Number 4
Research the company culture and values of our client. Being able to articulate how you align with their goals and contribute to a positive work environment can set you apart from other candidates.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities and required skills, such as managing customer relationships and scheduling internal engineers.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and communication. Emphasize any previous roles where you managed client relationships or handled inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the company's goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Share examples from your past experiences where you successfully resolved customer issues or managed relationships.
✨Understand the Company and Its Clients
Research the firm and its client base before the interview. Understand their services, especially in the security field, and be ready to discuss how you can contribute to managing customer relationships and site requirements effectively.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've dealt with customer inquiries or complaints. Emphasize your problem-solving skills and how you prioritize tasks to ensure customer satisfaction, especially when scheduling engineers based on client requests.
✨Demonstrate Your Adaptability
With a hybrid working pattern, it's important to show that you can adapt to different work environments. Discuss your experience with remote work and how you manage your time and responsibilities effectively, ensuring that you remain productive whether at home or in the office.
