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- Tasks: Assist customers with B2B and B2C queries via phone and email.
- Company: Leading recruitment agency with a high-performing team.
- Benefits: Competitive annual leave, profit-sharing scheme, and a collaborative work environment.
- Why this job: Join a dynamic team and make a difference in customer experience.
- Qualifications: Prior customer service experience and excellent communication skills.
- Other info: Supportive atmosphere with opportunities for growth.
The predicted salary is between 25000 - 32000 £ per year.
A leading recruitment agency is seeking a Customer Service Executive to join their high-performing team in Fairford, UK. The role involves handling B2C and B2B queries, assisting customers via phone and email, and supporting the warehouse during peak periods.
The ideal candidate will possess prior customer service experience, have excellent communication skills, and be proficient with CRM systems.
This position offers competitive annual leave, a profit-sharing scheme, and a positive, collaborative work environment.
Customer Experience Executive - B2B/B2C Support employer: Siamo Recruitment a division of Siamo Group
Contact Detail:
Siamo Recruitment a division of Siamo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive - B2B/B2C Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Experience Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your experience with B2B and B2C queries, so be ready to share specific examples.
✨Tip Number 3
Show off your CRM skills! If you've got experience with CRM systems, make sure to highlight that in conversations. It’s a big plus for roles like this, and we want you to demonstrate how you can hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Customer Experience Executive - B2B/B2C Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve handled B2B and B2C queries in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your familiarity with CRM systems and how you can contribute to our positive work environment.
Show Your Personality: We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. It helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in B2B and B2C contexts. Be ready to share examples from your past experiences where you successfully resolved queries or improved customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since proficiency with CRM systems is key for this role, make sure you understand the basics of popular platforms. If you’ve used any specific systems before, be prepared to discuss how you leveraged them to enhance customer interactions.
✨Practice Your Communication Skills
Excellent communication is crucial, so practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to build confidence in handling both phone and email queries.
✨Show Enthusiasm for Team Collaboration
This position values a positive, collaborative work environment. Be ready to discuss how you’ve worked effectively in teams before and express your excitement about contributing to a supportive workplace culture.